Help Desk Technician Jobs in Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA
- 2 days ago
- Arlington, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Supervisor Trainer
- Dahlgren, VA
- 2 days ago
- Dahlgren, VA
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Training Job...
NCIS Help Desk Analyst Tier II Night Shift 10pm - 6am Secret clearance
- Quantico, VA
- 6 days ago
- Quantico, VA
- 6 days ago
Desk Support, Ticketing Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst...
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
As a Help Desk Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects....
Desk Support, IT End User Support, IT Service Desk Certifications: Security+, CE - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology...
Desk Support, IT End User Support, IT Service Desk Certifications: Security+, CE - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Transform technology...
Job Title: Help Desk Support Analyst Location: Virginia State Police (Onsite 5 days per week) Interview Type: In-person interview required Work Eligibility: Candidate must physically reside within the...
Windows Operating systems. Clients: Windows XP, Windows 10. Servers: Windows 2008/2012/2016. Knowledge of Active Directory....
Tier 2 Help Desk Support Location: Ashburn VA, **This position REQUIRES onsite support in Ashburn, VA, 2 times a week** Why CMCI?...
Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming...
DataStaff is in need of a Technical Support Analyst for one of our direct clients in the Richmond, VA area for a long-term contract opportunity. *This position is onsite Responsibilities: Assist...
Previous Help Desk Support Tier 2 experience is essential. Ability to work First or Second shift as needed....
Remote WorkBasic Qualifications 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience High school or equivalent Experience troubleshooting integrated and interdependent computer...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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