Help Desk Technician Jobs in Richmond, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Technical Support Analyst 4 Location: US-VA-Richmond Jobcode: 3615185 Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting...
Urgent requirement: Desktop Support Technician - Richmond, VA -United States Note : Need locals from Virginia State only Job Title : Desktop Support Technician Job Type : C2C location: : Richmond,...
Required 3 Years -Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP)....
systems and Microsoft desktop software products, including MS Office products. 2+ 2 or more years of experience entering information and working with a trouble ticket, issue tracking system Experience...
- Manakin Sabot, VA (11 miles from Richmond, VA)
- 5 days ago
- Manakin Sabot, VA (11 miles from Richmond, VA)
- 5 days ago
-Advance understanding of computer systems, operating systems, mobile devices, and other tech products....
Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to clear the required background check....
Remote Work. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote WorkTitle : Desktop Tech Support Analyst Location : Richmond, VA Duration : 3 Months Job Description: Shift: Monday to Friday, 8:00 AM 5:00 PM Richmond, VA (Local to VA only Onsite) Seeking an...
Audio & Video Desktop Tech Support Analyst - 759973
- Richmond, VA
- 16 days ago
- Richmond, VA
- 16 days ago
Engagement Type Contract Short Description VDOT AV/Desktop Tech Support Analyst 4 ONSITE Complete Description *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions *local...
Required 3 Years Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP)....
Operating system for laptops is Microsoft Windows 11.. Patching laptops for security compliance.. Microsoft product support such as Teams, Power Automate, SharePoint. #Dice...
Trillium Professional is now seeking an AV/Desktop Tech Support Analyst in Richmond! The client is looking for an experienced AV technician. As an AV technician, you will be responsible for...
Innova Solutions has a client that is immediately hiring for an Audio/Video Desktop Tech Support Analyst Position Type: Full-time Contract Duration: 9+ Months Location: Richmond, VA (Fully Onsite)...
Job Title : VDOT AV/Desktop Tech Support Analyst 4 ONSITE Job Location : 1401 E. Broad St. Richmond, VA 23219 Position ID: 759973 Travel Required : Yes Overtime Required : No Position Type :...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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