Help Desk Technician Jobs in Blacksburg, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Description The Computer Support Specialist serves as a member of the Information Technology (IT) group and is responsible for providing high quality helpdesk services to Fralin Life Sciences...
Seeking an innovative, energetic, collaborative individual for the position of Network Support Technician. Reporting to the Technology Director, this is a junior level, full-time position. This...
- Check, VA (19 miles from Blacksburg, VA)
- 23 days ago
- Check, VA (19 miles from Blacksburg, VA)
- 23 days ago
Company: SAIC Location: REMOTE WORK, VA Career Level: Entry Level Industries: Technology, Software, IT, Electronics Description Description SAIC has an opening for a Fully Remote, Help Desk Agent...
Remote WorkJob Description Were currently searching for an IT Support Coordinator to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs. When was the last time...
- Salem, VA (17 miles from Blacksburg, VA)
- 45+ days ago
- Salem, VA (17 miles from Blacksburg, VA)
- 45+ days ago
Strong knowledge of Microsoft Windows operating systems, SQL databases, and network troubleshooting....
NRVCS has an opening in our IT Department, and we are looking for a Help Desk Technician I!...
Demographic Data for Blacksburg, VA
Moving to Blacksburg, VA? Find some basic demographic data about Blacksburg, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Blacksburg, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Blacksburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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