Help Desk Technician Jobs in Cranston, RI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (2 miles from Cranston, RI)
- 17 hours ago
- Providence, RI (2 miles from Cranston, RI)
- 17 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (2 miles from Cranston, RI)
- 17 hours ago
- Providence, RI (2 miles from Cranston, RI)
- 17 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Infrastructure Services - IT Support Manager
- Warwick, RI (6 miles from Cranston, RI)
- 21 hours ago
- Warwick, RI (6 miles from Cranston, RI)
- 21 hours ago
Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...
- Woonsocket, RI (15 miles from Cranston, RI)
- 1 day ago
- Woonsocket, RI (15 miles from Cranston, RI)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)
- Middletown, RI (19 miles from Cranston, RI)
- 2 days ago
- Middletown, RI (19 miles from Cranston, RI)
- 2 days ago
Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems....
Substitute Desktop Support Technician
- West Greenwich, RI (17 miles from Cranston, RI)
- 6 days ago
- West Greenwich, RI (17 miles from Cranston, RI)
- 6 days ago
Must be able to troubleshoot, diagnose, repair, and upgrade desktops, servers, printers, and computer peripherals.Must be able to consult with vendors for support and upcoming projectsWork with...
Business Operations Support Specialist
- Cumberland, RI (11 miles from Cranston, RI)
- 7 days ago
- Cumberland, RI (11 miles from Cranston, RI)
- 7 days ago
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
IT Support - Taunton, MA & Lincoln, RI
- Lincoln, RI (9 miles from Cranston, RI)
- 15 days ago
- Lincoln, RI (9 miles from Cranston, RI)
- 15 days ago
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values....
- Franklin, MA (20 miles from Cranston, RI)
- 17 days ago
- Franklin, MA (20 miles from Cranston, RI)
- 17 days ago
Lab Support Engineer II Job Description Title: Lab Support Engineer II Duration: 9 months Location: Franklin, MA What you'll achieve As a Lab Support Engineer 2, you will be responsible for...
Business Central Admin/IT Support Analyst
- Mansfield, MA (18 miles from Cranston, RI)
- 17 days ago
- Mansfield, MA (18 miles from Cranston, RI)
- 17 days ago
new Ref: a0MaA000000bOub.... Business Central Admin/IT Support Analyst USA $55,000 to $100,000 USD Administrator Role Skills: Dynamics 365 Business Central Level: Junior Job description Business...
Datacenter Lab Support Engineer
- Franklin, MA (20 miles from Cranston, RI)
- 19 days ago
- Franklin, MA (20 miles from Cranston, RI)
- 19 days ago
Job Title : Datacenter Lab Support Engineer Start Date : 4/21/2025 End Date : 1/31/2026 Location : Franklin, Massachusetts, United States Position Type : Onsite (5 days a week) Job Description: We...
Desktop Support Specialist Radiant Digital - 3.0 Cranston, RI Job Details Contract Estimated: $50.7K - $64.2K a year 1 day ago Qualifications SCCM Mid-level Windows Microsoft Office ServiceNow...
- Newport, RI (21 miles from Cranston, RI)
- 20 days ago
- Newport, RI (21 miles from Cranston, RI)
- 20 days ago
Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems...
Technical Support Analyst (RI/MA)
- Warwick, RI (6 miles from Cranston, RI)
- 20 days ago
- Warwick, RI (6 miles from Cranston, RI)
- 20 days ago
Technical Support Analyst (RI/MA) Infrastructure Warwick, Rhode Island Contract To Hire Mar 25, 2025 IT Support Analyst Join a fast-paced team as an IT Support Analyst, providing hands-on and...
Contingent Workforce Support Specialist
- Providence, RI (2 miles from Cranston, RI)
- 20 days ago
- Providence, RI (2 miles from Cranston, RI)
- 20 days ago
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Demographic Data for Cranston, RI
Moving to Cranston, RI? Find some basic demographic data about Cranston, RI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cranston, RI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cranston, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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