Help Desk Technician Jobs in Rhode Island
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
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Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)
- Middletown, RI
- 1 day ago
- Middletown, RI
- 1 day ago
Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems....
Position Summary The IT Desktop Support Specialist is responsible for providing IT hardware, software, and service support to ensure the efficient and effective operation of computer systems,...
Must be able to troubleshoot, diagnose, repair, and upgrade desktops, servers, printers, and computer peripherals.Must be able to consult with vendors for support and upcoming projectsWork with...
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values....
IT Help Desk Technician Bookmark this Posting Print Preview | Apply for this Job Posting Details Position Information Position Title IT Help Desk Technician Department Information Technology Position...
Desktop Support Specialist Radiant Digital - 3.0 Cranston, RI Job Details Contract Estimated: $50.7K - $64.2K a year 1 day ago Qualifications SCCM Mid-level Windows Microsoft Office ServiceNow...
Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems...
Technical Support Analyst (RI/MA) Infrastructure Warwick, Rhode Island Contract To Hire Mar 25, 2025 IT Support Analyst Join a fast-paced team as an IT Support Analyst, providing hands-on and...
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Level 2 Support Engineer Providence, RI Hybrid Job Description: Aqueduct Technologies is looking for Interim Level 2 Support Engineer that may transition to a full-time position for our customer...
KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of hardware, software, operating systems (especially Windows & macOS), and networking concepts....
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Providence, RI
- 27 days ago
- Providence, RI
- 27 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
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Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Rhode Island
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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