Help Desk Technician Jobs in Independence, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Akron, OH (24 miles from Independence, OH)
- 11 hours ago
- Akron, OH (24 miles from Independence, OH)
- 11 hours ago
Full Time 40 Hours/Week Monday - Friday, Rotating Weekends/Holidays 2nd Shift: 3pm-11pm Onsite, 5 days/week Summary: The Desktop Support Analyst position is responsible for installing and...
- Warrensvl Hts, OH (9 miles from Independence, OH)
- 1 day ago
- Warrensvl Hts, OH (9 miles from Independence, OH)
- 1 day ago
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
Biomedical Equipment Support Specialist
- Cleveland, OH (7 miles from Independence, OH)
- 2 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 2 days ago
systems, and McAfee)....
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Desktop Support Engineer - Onsite Position
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
- Twinsburg, OH (11 miles from Independence, OH)
- 3 days ago
- Twinsburg, OH (11 miles from Independence, OH)
- 3 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
Job Title - IT Support technician Job Location - Cleveland, Ohio 44104 Contract Long term contract Requirements: 5 10 years of experience in IT support or a related technical role. Strong...
Biomedical Equipment Support Specialist
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
systems, and McAfee)....
- Akron, OH (24 miles from Independence, OH)
- 4 days ago
- Akron, OH (24 miles from Independence, OH)
- 4 days ago
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its...
- Parma, OH (4 miles from Independence, OH)
- 4 days ago
- Parma, OH (4 miles from Independence, OH)
- 4 days ago
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month...
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Biomedical Equipment Support Specialist (Information Systems)
- Cleveland, OH (7 miles from Independence, OH)
- 7 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 7 days ago
Biomedical Equipment Support Specialist (Informion Systems) Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The Northeast Ohio VA Healthcare...
- Cleveland, OH (7 miles from Independence, OH)
- 7 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 7 days ago
Advanced Microsoft operating system troubleshooting skills. Proficient in using and explaining all MS Office applications and their usage. Excellent time management and organizational skills....
- Kent, OH (24 miles from Independence, OH)
- 8 days ago
- Kent, OH (24 miles from Independence, OH)
- 8 days ago
Resolves problems that the first-tier of help desk support is unable to resolve. Reports to designated administrator.....
Demographic Data for Independence, OH
Moving to Independence, OH? Find some basic demographic data about Independence, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Independence, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Independence, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »