Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
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Piper Federal is looking for a Cybersecurity Support Engineer to join a DoD IT consulting company. This position is based in the Wright Patterson Air Force Base and fully onsite. Essential Duties...
systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service...
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Configures and deploys computer hardware, mobile devices, and software for employees by performing and ensuring the proper installation of cables, peripheral devices, operating systems, and appropriate...
systems, and McAfee)....
Compensation Type: Hourly Compensation: $21.69 Job Summary The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under...
Technician, IT Support Services Columbus State Community College
- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
ESSENTIAL JOB FUNCTIONS Customer Service Collaborate with fellow frontline technicians on work orders generated by the institutional ticketing system to address challenges faced by college...
Job Title: Help Desk Technician Department: Health System Shared Services | Desk Top Support Job Description Responsible for receiving, resolving, escalating, and monitoring customer issues/requests...
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General Windows desktop operating system support and troubleshooting. Strong problem-solving skills. Support ticketing/queue system use (Remedy, ServiceNow, etc.)...
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH
- 1 day ago
- Akron, OH
- 1 day ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative...
Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and remote support tools. Excellent problem-solving and communication skills....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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