Help Desk Technician Jobs in East Canton, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Akron, OH (23 miles from East Canton, OH)
- 4 days ago
- Akron, OH (23 miles from East Canton, OH)
- 4 days ago
Full Time 40 Hours/Week Monday - Friday, Rotating Weekends/Holidays 2nd Shift: 3pm-11pm Onsite, 5 days/week Summary: The Desktop Support Analyst position is responsible for installing and...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH (23 miles from East Canton, OH)
- 7 days ago
- Akron, OH (23 miles from East Canton, OH)
- 7 days ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
- Akron, OH (23 miles from East Canton, OH)
- 8 days ago
- Akron, OH (23 miles from East Canton, OH)
- 8 days ago
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its...
- Akron, OH (23 miles from East Canton, OH)
- 30+ days ago
- Akron, OH (23 miles from East Canton, OH)
- 30+ days ago
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Akron OH,44320 Duration: 3 months (Temp to hire) Shift Hrs: (M-F) 7:30am-4:30pm. Overtime? No. On-call?...
Demographic Data for East Canton, OH
Moving to East Canton, OH? Find some basic demographic data about East Canton, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in East Canton, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in East Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Engineering
- Customer Satisfaction
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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