Help Desk Technician Jobs in Cleveland, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Warrensvl Hts, OH (9 miles from Cleveland, OH)
- 1 day ago
- Warrensvl Hts, OH (9 miles from Cleveland, OH)
- 1 day ago
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
systems, and McAfee)....
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 3 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
- Twinsburg, OH (18 miles from Cleveland, OH)
- 3 days ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 3 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Job Title - IT Support technician Job Location - Cleveland, Ohio 44104 Contract Long term contract Requirements: 5 10 years of experience in IT support or a related technical role. Strong...
systems, and McAfee)....
- Parma, OH (8 miles from Cleveland, OH)
- 4 days ago
- Parma, OH (8 miles from Cleveland, OH)
- 4 days ago
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month...
- Independence, OH (7 miles from Cleveland, OH)
- 5 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 5 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Biomedical Equipment Support Specialist (Information Systems)
- Cleveland, OH
- 7 days ago
- Cleveland, OH
- 7 days ago
Biomedical Equipment Support Specialist (Informion Systems) Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The Northeast Ohio VA Healthcare...
Advanced Microsoft operating system troubleshooting skills. Proficient in using and explaining all MS Office applications and their usage. Excellent time management and organizational skills....
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
- Lakewood, OH (5 miles from Cleveland, OH)
- 10 days ago
- Lakewood, OH (5 miles from Cleveland, OH)
- 10 days ago
ApplyJob TypeFull-timeDescriptionPosition Summary:As a team member on the Help Desk, the Systems Support Specialist level I and the System Support Specialist level II provides first-line...
Technical Support Representative I
- Richfield, OH (18 miles from Cleveland, OH)
- 10 days ago
- Richfield, OH (18 miles from Cleveland, OH)
- 10 days ago
systems and Microsoft Office365 Applications Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability...
Remote WorkIT Support Technician- May thru mid July
- Lorain, OH (24 miles from Cleveland, OH)
- 11 days ago
- Lorain, OH (24 miles from Cleveland, OH)
- 11 days ago
Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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