Help Desk Technician Jobs in Cleveland, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Strongsville, OH (14 miles from Cleveland, OH)
- 15 hours ago
- Strongsville, OH (14 miles from Cleveland, OH)
- 15 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Network Support Engineer (L1, Site Lead) Cleveland OH - USA 16 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Brooklyn, OH (4 miles from Cleveland, OH)
- 2 days ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 2 days ago
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 As a Desktop Engineer at KeyBank, your mission is to deliver exceptional support to all employees. Youll play a vital role in resolving...
- Cleveland, OH
- 2 days ago
- Cleveland, OH
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Independence, OH (7 miles from Cleveland, OH)
- 2 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 2 days ago
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (1 mile from Cleveland, OH)
- 3 days ago
- Cleveland, OH (1 mile from Cleveland, OH)
- 3 days ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
PC Technician Cleveland, Ohio | Full Time Temporary/Contract | NA March 06, 2025 | Job ID: T-PC-MN_... Job Summary Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a...
- Lorain, OH (24 miles from Cleveland, OH)
- 4 days ago
- Lorain, OH (24 miles from Cleveland, OH)
- 4 days ago
A qualified candidate will have a technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems....
- Mentor, OH (22 miles from Cleveland, OH)
- 6 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 6 days ago
An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility...
- Highland Heights, OH (12 miles from Cleveland, OH)
- 7 days ago
- Highland Heights, OH (12 miles from Cleveland, OH)
- 7 days ago
Help Desk Support Analyst Level I The Help Desk Support Analyst Level I supports the business with all issues that arise with business systems in our production environment....
Associate Technical Support Analyst (Cardinal)
- Mentor, OH (22 miles from Cleveland, OH)
- 7 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 7 days ago
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and...
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our...
Junior/Mid Data Quality Support Engineer
- Cleveland, OH (3 miles from Cleveland, OH)
- 9 days ago
- Cleveland, OH (3 miles from Cleveland, OH)
- 9 days ago
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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