Help Desk Technician Jobs in Cincinnati, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- West Chester, OH (12 miles from Cincinnati, OH)
- 15 hours ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 15 hours ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Growth Support Specialist - Growth Accelerator Team
- Cincinnati, OH
- 1 day ago
- Cincinnati, OH
- 1 day ago
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their...
About us Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the...
- Erlanger, KY (11 miles from Cincinnati, OH)
- 2 days ago
- Erlanger, KY (11 miles from Cincinnati, OH)
- 2 days ago
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize...
AS400 Infrastructure Operations Support Engineer
- Erlanger, KY (11 miles from Cincinnati, OH)
- 3 days ago
- Erlanger, KY (11 miles from Cincinnati, OH)
- 3 days ago
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize...
- Erlanger, KY (11 miles from Cincinnati, OH)
- 3 days ago
- Erlanger, KY (11 miles from Cincinnati, OH)
- 3 days ago
Pay range: $29-32/hour This individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger...
About CDK CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based,...
Execute document-based troubleshooting or resolution steps on handling known errors and issues Good Knowledge in Switching & Routing, Wireless, SDWAN Good knowledge in both Switching Protocol VLAN, VTP...
- Fairfield, OH (18 miles from Cincinnati, OH)
- 4 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 4 days ago
Install hardware and software including operating system and office applications. Perform required quality assurance tests....
- Mason, OH (15 miles from Cincinnati, OH)
- 5 days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 5 days ago
Proficient with various versions of Microsoft operating systems. Proficient with various versions of Microsoft Office Suites. Knowledge of industry quality standards....
Job#: 2070724 Job Description: Job Summary We are seeking an experienced Support Engineer to provide expert technical support for AWS and Informatica Intelligent Cloud Services (IDMC) platforms....
Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global...
You will address problems related to PCs, operating systems, applications, and network connectivity, ensuring timely and accurate resolutions....
Hi, We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest. Title : Infor M3 Cloud Technical Support Consultant Location : Cincinnati,...
Systems Support Analyst I Plant Operations
- Cold Spring, KY (10 miles from Cincinnati, OH)
- 6 days ago
- Cold Spring, KY (10 miles from Cincinnati, OH)
- 6 days ago
Job Summary The Systems Support Analyst I - Plant Operations is responsible for providing technical support associated with all network communications aspects of the manufacturing plants. Areas of...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cincinnati, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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