Help Desk Technician Jobs in Berea, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Strongsville, OH (4 miles from Berea, OH)
- 14 hours ago
- Strongsville, OH (4 miles from Berea, OH)
- 14 hours ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Network Support Engineer (L1, Site Lead)
- Cleveland, OH (12 miles from Berea, OH)
- 1 day ago
- Cleveland, OH (12 miles from Berea, OH)
- 1 day ago
Network Support Engineer (L1, Site Lead) Cleveland OH - USA 16 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Epic Certified Willow Inpatient Support Specialist
- Cleveland, OH (12 miles from Berea, OH)
- 1 day ago
- Cleveland, OH (12 miles from Berea, OH)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Brooklyn, OH (8 miles from Berea, OH)
- 2 days ago
- Brooklyn, OH (8 miles from Berea, OH)
- 2 days ago
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 As a Desktop Engineer at KeyBank, your mission is to deliver exceptional support to all employees. Youll play a vital role in resolving...
- Cleveland, OH (12 miles from Berea, OH)
- 2 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Independence, OH (11 miles from Berea, OH)
- 2 days ago
- Independence, OH (11 miles from Berea, OH)
- 2 days ago
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (12 miles from Berea, OH)
- 2 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 2 days ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (14 miles from Berea, OH)
- 3 days ago
- Cleveland, OH (14 miles from Berea, OH)
- 3 days ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
- Cleveland, OH (12 miles from Berea, OH)
- 4 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 4 days ago
PC Technician Cleveland, Ohio | Full Time Temporary/Contract | NA March 06, 2025 | Job ID: T-PC-MN_... Job Summary Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a...
- Lorain, OH (16 miles from Berea, OH)
- 4 days ago
- Lorain, OH (16 miles from Berea, OH)
- 4 days ago
A qualified candidate will have a technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems....
- Highland Heights, OH (24 miles from Berea, OH)
- 7 days ago
- Highland Heights, OH (24 miles from Berea, OH)
- 7 days ago
Help Desk Support Analyst Level I The Help Desk Support Analyst Level I supports the business with all issues that arise with business systems in our production environment....
Copy of Distribution Customer Support Specialist
- Cleveland, OH (12 miles from Berea, OH)
- 7 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 7 days ago
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our...
Junior/Mid Data Quality Support Engineer
- Cleveland, OH (15 miles from Berea, OH)
- 9 days ago
- Cleveland, OH (15 miles from Berea, OH)
- 9 days ago
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash...
Desktop Engineer,Cleveland OH- HYBRID
- Cleveland, OH (12 miles from Berea, OH)
- 10 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 10 days ago
Technical Skills : Proficiency in Windows Desktop 10 & 11 is a must, some macOS operating systems, as well as mobile device support (iOS and Android)....
- Cleveland, OH (12 miles from Berea, OH)
- 10 days ago
- Cleveland, OH (12 miles from Berea, OH)
- 10 days ago
ManpowerGroup Support Engineer in Cleveland , Ohio Position: Support Engineer - Database Security Governance Location: Remote Duration :12+ months Pay Rate: $60/hr on W2 We are looking for a...
Demographic Data for Berea, OH
Moving to Berea, OH? Find some basic demographic data about Berea, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Berea, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Berea, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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