Help Desk Technician Jobs in Akron, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Full Time 40 Hours/Week Monday - Friday, Rotating Weekends/Holidays 2nd Shift: 3pm-11pm Onsite, 5 days/week Summary: The Desktop Support Analyst position is responsible for installing and...
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Twinsburg, OH (19 miles from Akron, OH)
- 3 days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 3 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH
- 3 days ago
- Akron, OH
- 3 days ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its...
- Independence, OH (24 miles from Akron, OH)
- 5 days ago
- Independence, OH (24 miles from Akron, OH)
- 5 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Kent, OH (12 miles from Akron, OH)
- 8 days ago
- Kent, OH (12 miles from Akron, OH)
- 8 days ago
Resolves problems that the first-tier of help desk support is unable to resolve. Reports to designated administrator.....
Technical Support Representative I
- Richfield, OH (14 miles from Akron, OH)
- 10 days ago
- Richfield, OH (14 miles from Akron, OH)
- 10 days ago
systems and Microsoft Office365 Applications Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability...
Remote Work- Rittman, OH (14 miles from Akron, OH)
- 10 days ago
- Rittman, OH (14 miles from Akron, OH)
- 10 days ago
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
- Brecksville, OH (18 miles from Akron, OH)
- 14 days ago
- Brecksville, OH (18 miles from Akron, OH)
- 14 days ago
BRECKSVILLE-BROADVIEW HEIGHTS CITY SCHOOL DISTRICT VACANCY CLASSIFICATION VACANCY: Computer Technician LOCATION: BBHES WORK SCHEDULE: M-F/8 Hours Per Day EFFECTIVE DATE ASAP BENEFITS: Medical,...
- Barberton, OH (5 miles from Akron, OH)
- 20 days ago
- Barberton, OH (5 miles from Akron, OH)
- 20 days ago
Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required....
- Strongsville, OH (23 miles from Akron, OH)
- 29 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 29 days ago
Site IT Support Analyst II#25-12582 Strongsville, OH On-site Contract Starts 4/07/2025 Ends 3/06/2026 Job Description Genesis10 is seeking a Site IT Support Analyst II with our client. This is a...
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Akron OH,44320 Duration: 3 months (Temp to hire) Shift Hrs: (M-F) 7:30am-4:30pm. Overtime? No. On-call?...
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 30+ days ago
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 30+ days ago
Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
Software Engineer Lead - Informatica/Database Tech/Data Solutions
- Strongsville, OH (23 miles from Akron, OH)
- 30+ days ago
- Strongsville, OH (23 miles from Akron, OH)
- 30+ days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Akron, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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