Help Desk Technician Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
NA Premier Technical Support Team Lead (12pm - 9pm shift)
- Morrisville, NC
- moments ago
- Morrisville, NC
- moments ago
The position requires strong PC technical skills, strong software, and operating system deployment technology skills....
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
These systems include but are not limited to: complex networks (mobile routers and data modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, VoIP), SCADA systems...
TECHNOLOGY ASSISTANT - Paid Summer Internship JOB DESCRIPTION Salary: 15.00/hr, 20 hours per week Reports to: Technology Coordinator TERM OF EMPLOYMENT: 8 weeks - Summer EVALUATION: To be...
Going to install new PCs, printers, scanners, new computing end point in net new buildings. First project will be on main campus then there will be a backfill element to that- move this department...
DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is onsite *Travel may be required...
systems, database/DBMS, and middleware Required Clearance Public Trust (#publictrust) (#clearable) Required Qualifications: Must be a U.S....
This is a 15 week Windows 11 deployment opportunity for a client at multiple sites on the East Coast. The client is looking for candidates with Windows 10 to 11 migration, imaging, and system...
Application Support Analyst Location: Charlotte, NC, or Irving, TX(Hybrid) Job Type: Contract W2 Candidates must have SQL, PowerShell, Linux, and Autosys experience. Top Skills' Details * 5-8...
NCDIT - Desktop support or Service Desk Specialist- Hybrid Raleigh, NC
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Position: NCDIT - System Administrator- Senior Location 3700 Wake Forest Rd., Raleigh, NC 27609 Onsite Duration: Short Term Short Description: This position will perform PC replacements, remote...
This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while...
AS/400 and S/390 or UNIX, and Windows operating systems and associated communications systems....
Remote WorkTechnical Support Engineer Technical Support Engineer remote type Hybrid locations Morrisville, North Carolina (Office) Uniontown, Pennsylvania time type Full time posted on Posted Yesterday job...
Insight Global is looking for a Desktop Support Technician to facilitate the refresh of hardware (laptops & desktops, peripherals, etc.) to bring equipment current with county hardware standards...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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