Help Desk Technician Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Knowledge/Skills/Abilities Strong knowledge of common operating systems (Windows, macOS, iOS, Android, and ChromeOS) and common software applications including Microsoft 365 Apps for Business (Word,...
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...
DATE: March 12, 2025 POSITION: Computer Technician I SALARY: District Salary Schedule – (Grade 64: $3,063.91 monthly – Starting Salary) DEADLINE DATE FOR RECEIVING APPLICATIONS: March 25, 2025...
Epic Certified Willow Inpatient Support Specialist
- Raleigh, NC
- 12 hours ago
- Raleigh, NC
- 12 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote WorkDeliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
systems and maintenance, backup hardware and maintenance, VOIP platform usage *CooperRiis is an equal opportunity employer....
Kforce has a client in Charlotte, NC that is seeking an App Support Specialist.Summary:We are seeking a proactive and detail-oriented Entry-Level IT Applications Support Specialist to join our...
Install, configure and maintain operating systems, applications and associated hardware....
L2 Production Support Specialist - Charlotte, NC
- Charlotte, NC
- 23 hours ago
- Charlotte, NC
- 23 hours ago
Req ID: 313512 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
The on-site supporter matches the required skill grade/ experience level Has and maintains the necessary technical knowledge to execute the IT on-site support tasks Perform the On-Site IT services...
system updates Diagnose and repair Windows Desktop software Serve as liaison to leadership on treads and/or recurring issues with hardware and software Provides status of all retired/decommissioned...
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC
- 1 day ago
- Research Triangle Park, NC
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »