Help Desk Technician Jobs in Winston Salem, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Thomasville, NC (18 miles from Winston Salem, NC)
- 1 day ago
- Thomasville, NC (18 miles from Winston Salem, NC)
- 1 day ago
system updates Diagnose and repair Windows Desktop software Serve as liaison to leadership on treads and/or recurring issues with hardware and software Provides status of all retired/decommissioned...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 3 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 3 days ago
Akkodis is seeking a Help Desk Specialist for a Contract position with a client located in Greensboro, NC. Ideally looking for applicants to have a solid background in Customer support. Pay Range:...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
Job Title: Technical Support Engineer Professional Job Description Are you someone who enjoys the important technical side of the business? If yes, please continue to read more to learn about this...
US_Technical Support Engineer_Professional
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 9 days ago
Description Are you someone who enjoys the important technical side of the business? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 days ago
Job#: 2064941 Job Description: Technical Support Engineer - Onsite in Greensboro, NC (possible flexibility) *Candidates must be able to work on the clients W2 without a vendor or employer*...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 14 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 14 days ago
Summary: Supports the Volvo and Mack dealer network by providing technical diagnostics and solutions to resolve product concerns and maintain customer uptime. Job Requirements: Bachelors degree in...
Product Support Specialist Tech I
- Greensboro, NC (24 miles from Winston Salem, NC)
- 18 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 18 days ago
Systems: XP, 7 & 10; Windows Remote Desktop application) Ability to communicate with diverse audiences Understanding of mid-high level technical concepts Bilingual!...
Administrative Support Specialist
- Greensboro, NC (24 miles from Winston Salem, NC)
- 22 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 22 days ago
Posting Details Requisition Number: S2941 Position Number: 003360 Position Classification Title: Administrative Support Spec Functional Title: Administrative Support Specialist Position Type:...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 23 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 23 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 30+ days ago
Job#: 2062564 Job Description: Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 10-month...
Technical Support Representative
- Thomasville, NC (18 miles from Winston Salem, NC)
- 45+ days ago
- Thomasville, NC (18 miles from Winston Salem, NC)
- 45+ days ago
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Senior IT Application Support Analyst
- Advance, NC (17 miles from Winston Salem, NC)
- 90+ days ago
- Advance, NC (17 miles from Winston Salem, NC)
- 90+ days ago
Summary: The Senior Applications Support Analyst is responsible for providing intermediate to advanced technical and problem resolution support on all of Ashley Furnitures applications across the...
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Winston Salem, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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