Help Desk Technician Jobs in Rocky Mount, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Nashville, NC (16 miles from Rocky Mount, NC)
- 10 days ago
- Nashville, NC (16 miles from Rocky Mount, NC)
- 10 days ago
BCforward is currently seeking a highly motivated Field Technician/ Desktop Technician/ IT Technician in Rocky Mount, NC. Position Title: Field Technician/ Desktop Technician/ IT Technician...
Project Support Specialist $25/hr - $32/hr Role Summary: The Project Support Specialist provides financial and administrative support to the Capital Project Engineering team. This role ensures...
Job#: 2059870 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
- Wesleyan Col, NC (8 miles from Rocky Mount, NC)
- 30+ days ago
- Wesleyan Col, NC (8 miles from Rocky Mount, NC)
- 30+ days ago
Technical Support Representative Provide product phone support to end user customers. Main Responsibilities: Provide answers to questions relative to specifications, capabilities and applicability...
Technical Support Representative Provide product phone support to end user customers. Main Responsibilities: Provide answers to questions relative to specifications, capabilities and applicability...
- Tarboro, NC (12 miles from Rocky Mount, NC)
- 45+ days ago
- Tarboro, NC (12 miles from Rocky Mount, NC)
- 45+ days ago
Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed....
Demographic Data for Rocky Mount, NC
Moving to Rocky Mount, NC? Find some basic demographic data about Rocky Mount, NC below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Rocky Mount, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rocky Mount, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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