Help Desk Technician Jobs in Raleigh, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Garner, NC (9 miles from Raleigh, NC)
- 8 hours ago
- Garner, NC (9 miles from Raleigh, NC)
- 8 hours ago
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...
Epic Certified Willow Inpatient Support Specialist
- Raleigh, NC
- 17 hours ago
- Raleigh, NC
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....
Technical Support Engineer/SONiC Specialist
- Durham, NC (21 miles from Raleigh, NC)
- 22 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 22 hours ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
IT Support Engineer I, One Medical IT Support
- Apex, NC (15 miles from Raleigh, NC)
- 1 day ago
- Apex, NC (15 miles from Raleigh, NC)
- 1 day ago
Install, configure and maintain operating systems, applications and associated hardware....
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
The on-site supporter matches the required skill grade/ experience level Has and maintains the necessary technical knowledge to execute the IT on-site support tasks Perform the On-Site IT services...
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 1 day ago
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
About the job The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red...
Remote WorkIT Support Associate II, One Medical IT Support
- Apex, NC (15 miles from Raleigh, NC)
- 3 days ago
- Apex, NC (15 miles from Raleigh, NC)
- 3 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...
Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and...
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Help Desk Support Specialist - Hybrid
- Clayton, NC (14 miles from Raleigh, NC)
- 4 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 4 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Lab Technician (Computer Hardware Tech)
- Morrisville, NC (11 miles from Raleigh, NC)
- 5 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 5 days ago
Lab Technician Location: Morrisville, NC Duration: 12 months For this role you will be working with the HW development team. Seeking to enhance our team with an Lab Technician. Responsibilities...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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