Help Desk Technician Jobs in Fayetteville, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Knowledge/Skills/Abilities Strong knowledge of common operating systems (Windows, macOS, iOS, Android, and ChromeOS) and common software applications including Microsoft 365 Apps for Business (Word,...
Associate Computer User Support Specialist
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems. Must have experience with Dameware, RDP and Terminal Services....
Senior Computer User Support Specialist
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
systems....
ITS Application Support Analyst POS # 115000026
- Fayetteville, NC
- 7 days ago
- Fayetteville, NC
- 7 days ago
systems, programming techniques, VoIP, core software applications and systems, project management and change management Skilled in research and problem-solving with a focus on creative thinking to...
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 13 days ago
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 13 days ago
Ability to troubleshoot and resolve issues with basic network and operating systems Ability to create technical documentation TS / SCI clearance Bachelors degree and 1+ years of experience with Tier...
Help Desk Support Service Specialist (Intermediate and Senior Level)
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 13 days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 13 days ago
Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. Manage, coordinate, and track work across the Help Desk team....
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 30+ days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 30+ days ago
Possess comprehensive knowledge of desktop operating systems and applications....
Operations Domaine Support Engineer - Mid
- Fayetteville, NC
- 60+ days ago
- Fayetteville, NC
- 60+ days ago
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Job Description Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational...
Strong knowledge of Windows and macOS operating systems. Experience with Active Directory, Office 365, and other enterprise IT systems....
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Demographic Data for Fayetteville, NC
Moving to Fayetteville, NC? Find some basic demographic data about Fayetteville, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Fayetteville, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Fayetteville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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