Help Desk Technician Jobs in Durham, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Epic Certified Willow Inpatient Support Specialist
- Raleigh, NC (21 miles from Durham, NC)
- 17 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Raleigh, NC (21 miles from Durham, NC)
- 18 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 18 hours ago
Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
IT Support Engineer I, One Medical IT Support
- Apex, NC (13 miles from Durham, NC)
- 1 day ago
- Apex, NC (13 miles from Durham, NC)
- 1 day ago
Install, configure and maintain operating systems, applications and associated hardware....
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC (6 miles from Durham, NC)
- 1 day ago
- Research Triangle Park, NC (6 miles from Durham, NC)
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Associate Technical Support Engineer Intern
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
About the job The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red...
Remote WorkUTS - Temporary Database Support Technician
- Chapel Hill, NC (8 miles from Durham, NC)
- 2 days ago
- Chapel Hill, NC (8 miles from Durham, NC)
- 2 days ago
Posting Information Department: HR UTS Partnership Career Area : Research Professionals Posting Open Date: 03/10/2025 Application Deadline: 03/17/2025 Position Type: Temporary Staff (SHRA)...
IT Support Associate II, One Medical IT Support
- Apex, NC (13 miles from Durham, NC)
- 3 days ago
- Apex, NC (13 miles from Durham, NC)
- 3 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and...
Container Platform Support Engineer - OpenShift
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Lab Technician (Computer Hardware Tech)
- Morrisville, NC (10 miles from Durham, NC)
- 5 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 5 days ago
Lab Technician Location: Morrisville, NC Duration: 12 months For this role you will be working with the HW development team. Seeking to enhance our team with an Lab Technician. Responsibilities...
UTS - Temporary Database Support Technician at UNC Chapel Hill
- Chapel Hill, NC (8 miles from Durham, NC)
- 5 days ago
- Chapel Hill, NC (8 miles from Durham, NC)
- 5 days ago
UTS - Temporary Database Support Technician at UNC Chapel Hill Posting Details Position Information Posting NumberPG194964TM Position Number48SM51 Position TypeTemporary Essential Job Duties The...
Position Type: Technology/Technician Date Posted: 3/4/2025 Location: Technology Services Position Number:Assignment Type:Position Term:281067Full-time12 month FTE:Classification:Salary or Hourly...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Durham, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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