Help Desk Technician Jobs in Concord, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Epic Certified Willow Inpatient Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 17 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Kforce has a client in Charlotte, NC that is seeking an App Support Specialist.Summary:We are seeking a proactive and detail-oriented Entry-Level IT Applications Support Specialist to join our...
L2 Production Support Specialist - Charlotte, NC
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Req ID: 313512 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Misenheimer, NC (15 miles from Concord, NC)
- 3 days ago
- Misenheimer, NC (15 miles from Concord, NC)
- 3 days ago
Escalating Complex Issues: When issues exceed their expertise, help desk technicians escalate them to higher-level support teams. 6....
Senior Production Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
Senior Production Support Specialist North Carolina, Charlotte 03/06/2025 Contract Active Job Description: Job Title: Production Support Senior Specialist (L2 Support) Location: Charlotte, Texas,...
Help Desk Support Specialist - Hybrid
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Concord, NC three times per week, at minimum. The Role We are to seeking a Team Simulation...
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
Job Title: SCCM/Desktop Engineer Location: Onsite in Charlotte, NC or Irving, TX 3 days a week Job Type: Contract W2 Looking for an SCCM Application Packager with 7+ yrs of experience with SCCM,...
Lead Java Production Support Engineer
- Charlotte, NC (20 miles from Concord, NC)
- 9 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 9 days ago
systems, etc., and guides/mentors the team during the build and test phases....
Customer Support Specialist with Splunk cloud Experience
- Charlotte, NC (20 miles from Concord, NC)
- 13 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 13 days ago
The scope of work covers the following areas: Customer Support Contact Center Reporting Training Technical Skill set: Proficiency in Splunk Cloud is required; no need for deep cloud architecture...
Technical Support Technician (Remote)
- Matthews, NC (22 miles from Concord, NC)
- 15 days ago
- Matthews, NC (22 miles from Concord, NC)
- 15 days ago
Familiarity with networking principles, database management, and operating systems (Windows)....
Remote Work- Charlotte, NC (20 miles from Concord, NC)
- 15 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 15 days ago
Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must...
- Charlotte, NC (20 miles from Concord, NC)
- 16 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 16 days ago
systems Able to understand java and diagnose related issues Experience with DevOps & Monitoring tools such as Splunk, Dynatrace Strong knowledge & experience of CI/CD using Ansible, Jenkins, PowerShell...
Digital workplace Support Engineer
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Concord, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »