Help Desk Technician Jobs in Chapel Hill, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Engineer/SONiC Specialist
- Durham, NC (8 miles from Chapel Hill, NC)
- 22 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 22 hours ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Morrisville, NC (14 miles from Chapel Hill, NC)
- 1 day ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 1 day ago
Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
IT Support Engineer I, One Medical IT Support
- Apex, NC (13 miles from Chapel Hill, NC)
- 1 day ago
- Apex, NC (13 miles from Chapel Hill, NC)
- 1 day ago
Install, configure and maintain operating systems, applications and associated hardware....
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC (10 miles from Chapel Hill, NC)
- 1 day ago
- Research Triangle Park, NC (10 miles from Chapel Hill, NC)
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote WorkPosting Information Department: HR UTS Partnership Career Area : Research Professionals Posting Open Date: 03/10/2025 Application Deadline: 03/17/2025 Position Type: Temporary Staff (SHRA)...
IT Support Associate II, One Medical IT Support
- Apex, NC (13 miles from Chapel Hill, NC)
- 3 days ago
- Apex, NC (13 miles from Chapel Hill, NC)
- 3 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent - Experience troubleshooting integrated and interdependent...
Lab Technician (Computer Hardware Tech)
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 5 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 5 days ago
Lab Technician Location: Morrisville, NC Duration: 12 months For this role you will be working with the HW development team. Seeking to enhance our team with an Lab Technician. Responsibilities...
UTS - Temporary Database Support Technician at UNC Chapel Hill
- Chapel Hill, NC
- 5 days ago
- Chapel Hill, NC
- 5 days ago
UTS - Temporary Database Support Technician at UNC Chapel Hill Posting Details Position Information Posting NumberPG194964TM Position Number48SM51 Position TypeTemporary Essential Job Duties The...
- Durham, NC (8 miles from Chapel Hill, NC)
- 5 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 5 days ago
Position Type: Technology/Technician Date Posted: 3/4/2025 Location: Technology Services Position Number:Assignment Type:Position Term:281067Full-time12 month FTE:Classification:Salary or Hourly...
UTS - Temporary Database Support Technician at UNC Chapel Hill
- Chapel Hill, NC
- 7 days ago
- Chapel Hill, NC
- 7 days ago
Posting Number: PG194964TM Position Number: 48SM51 Position Type: Temporary Essential Job Duties: The primary purpose of this position is to work with snapshot and operational data sources to...
- Durham, NC (8 miles from Chapel Hill, NC)
- 7 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 7 days ago
Desk Support, customer service, technical troubleshooting, troubleshooting, hardware, software, information technology, information, support, active directory, MS office, teams, microsoft, microsoft...
Designated Support Engineer, Portworx
- Durham, NC (8 miles from Chapel Hill, NC)
- 11 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 11 days ago
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in...
Market Connectivity engineer - Trading Technology - Assistant Vice President
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 days ago
Job Title Market Connectivity engineer - Trading Technology Corporate Title Assistant Vice President Location Cary, NC Who we are In short an essential part of Deutsche Banks technology solution,...
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 days ago
Level/Function: Lead Associate, Client Support Services Title: Technical Support Analyst About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time...
- Durham, NC (8 miles from Chapel Hill, NC)
- 13 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 13 days ago
Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team!...
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Chapel Hill, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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