Help Desk Technician Jobs in Asheville, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
About the Opportunity The City of Asheville's IT Department is looking to hire a full time Technology Support Technician to join us today. The purpose of this position is to provide professional,...
An employer local to Western North Carolina with an international footprint is looking to hire an in-house Technical Support Specialist. This position is a team player responsible for supporting...
KNOWLEDGE, SKILL & ABILITIES Proficient in diagnosing and resolving technical issues related to hardware, software and network connectivity Familiar with Microsoft operating systems and troubleshooting...
Position Type: Technology/ Technology Assistant Date Posted: 2/6/2025 Location: Central Office Date Available: 03/01/2025 Closing Date: until filled ASHEVILLE CITY SCHOOLS JOB...
- Black Mountain, NC (15 miles from Asheville, NC)
- 90+ days ago
- Black Mountain, NC (15 miles from Asheville, NC)
- 90+ days ago
Location: Black Mountain - Corporate: 2913 US Hwy 70 Black Mountain NC 28711 A Day in the Life Are you looking for an opportunity to put your computer skills to work? Do you like helping others...
Demographic Data for Asheville, NC
Moving to Asheville, NC? Find some basic demographic data about Asheville, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Asheville, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Asheville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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