Help Desk Technician Jobs in New York
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
MQ and Z/OS Consulting Support Specialist Work Location: Albany NY (Hybrid 50% Onsite / 50% Remote). Duration: Long term term Description: The Consulting Support Specialists 3 has current and...
Title : IT support and security admin Location : Remote. Newyork Candidate needs to be in New York and when asked should report to office. Can work remotely. Responsibilities Provide exceptional...
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really...
Remote Workdiploma PREFERRED QUALIFICATIONS - 4+ years of network troubleshooting and support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 4+ years of...
What We're Looking For: In-depth knowledge of Microsoft Windows operating systems, device drivers, and peripherals....
Technology Support Specialist - Essex - 50720 Required Application Type School Related Personnel Salary/Pay Scale Step 1 - $42,536.56 Job Description Technology Support Specialist - Essex Street...
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Desktop Analyst (Multiple position) NewYork - Onsite role/Hybrid 6+ month contract with high potential for extension and can convert to permanent. Pay range: $25 - $29.33/hr on W2 Our Fortune 500...
Overview The mission of Helio Health, Inc. is to promote recovery from the effects of substance use and mental health disorders and other health issues. To support the mission of Helio Health,...
Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full...
There is an immediate opening for a Student Help Desk Coordinator in the East Irondequoit Central School District at East Irondequoit Middle School. This is an 8-hour per day position and the work...
Position Summary: Responsible for providing technical assistance and support for incoming queries and issues related to computer systems and network, on both hardware and software level, for...
Immediate need for a talented Desktop Support Technician. This is a 11+months contract opportunity with long-term potential and is located in Niskayuna, NY (Onsite). Please review the job...
Skills Help desk support, Help desk, macOS, Windows Top Skills Details Help desk support,Help desk,macOS,Windows Additional Skills & Qualifications 2+ years experience within IT or B.S. degree Self-motivation...
Assist in Windows 11 & Mac OS upgrades for each operating system....
Demographic Data for New York
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Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New York
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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