Help Desk Technician Jobs in New York
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Requirements: Site Support Patch & Vulnerability Remediation Obsolescence (Governance & Remediation) EUT Cart maintenance EUT Inventory management EUT Rack maintenance Service Now - CMDB SNOW...
Experience in computer networking, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired. This position is NOT remote....
Category: : Professional Subscribe: : Department: : Information Technology Services Locations: : Binghamton, NY Posted: : Apr 16, 2025 Closes: : Open Until Filled Type: : Full-time Ref. No.: :...
Production Support Engineer - Rates Front Office Technology (VP)
- New York, NY
- 21 hours ago
- New York, NY
- 21 hours ago
Are you someone who enjoys solving problems and loves taking on new challenges? Are you an ardent learner who is always looking to improve? Want to learn more about financial products? Great news,...
Description We're growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty:...
Supervisor-Finance Help Desk ( remote available )
- New York City, NY
- 1 day ago
- New York City, NY
- 1 day ago
Job Description NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more...
Remote WorkJob Description NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more...
Role Overview Serves as a key technical liaison between Customer Service Managers, customers, and internal teams. Provides expert support to ensure the stability and performance of the OD...
Knowledge Required: Thorough Hands-on experience building, configuring and troubleshooting personal computers, mobile devices, applications and operating systems....
Skill with supporting operating systems, includingWindows 10/11,Active Directory,iOS, and Mac OS. Experienceproviding desktop support in an enterprise environmentpreferred....
Summary: The focus of this position is on support of the Institute for Family Health technology, software and hardware. This position requires that the candidate have the ability to identify,...
IT Support Assistant, Multiple Positions (Provisional) CUNY Borough of Manhattan Community College
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
IT Support Assistant, Multiple Positions (Provisional) GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a...
We are seeking a skilled IT Help Desk and Desktop Support Specialist with training expertise to join a leading law firm. This hybrid role blends hands-on technical support with training...
IT Support Assistant, Multiple Positions (Provisional)
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
IT Support Assistant, Multiple Positions (Provisional) GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New York
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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