Help Desk Technician Jobs in Syracuse, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Overview The mission of Helio Health, Inc. is to promote recovery from the effects of substance use and mental health disorders and other health issues. To support the mission of Helio Health,...
Our customer is looking to bring on a Desktop Support Technician to help assist with basic desktop initiatives on their Computer Services team. This candidate will be supporting most of the staff...
(b) Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
IT Support Analyst (On-site) (OOJ - 33504) 25-28 / US Dollars / Hourly NPAworldwide Recuitment Network update Last updated: Mar/05/2025 Job Description Please no 3rd parties or C2C. Must be a US...
IT Support Technician (Contract) (OOJ - 33515) 25-28 / US Dollars / Hourly NPAworldwide Recuitment Network update Last updated: Mar/06/2025 Job Description Please no 3rd parties or C2C. Must be a...
IT Support Services Specialist (Liverpool, NY onsite)
- Liverpool, NY (4 miles from Syracuse, NY)
- 5 days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 5 days ago
Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth....
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on...
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the worlds most advanced software-based 5G platform, designed, coded, and manufactured...
Familiarity with Windows and macOS operating systems, Microsoft Office, and common business applications....
IT Helpdesk Computer Assistant ( Federal Work S...
- Syracuse, NY
- 30+ days ago
- Syracuse, NY
- 30+ days ago
IT Helpdesk Computer Assistant ( Federal Work Study ) Category: Student Employment Subscribe: Department: Library Locations: Syracuse, NY Posted: Feb 6, 2025 Closes: May 23, 2025 - 11:59 PM EDT...
- Moravia, NY (23 miles from Syracuse, NY)
- 30+ days ago
- Moravia, NY (23 miles from Syracuse, NY)
- 30+ days ago
-Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems....
- East Syracuse, NY (6 miles from Syracuse, NY)
- 30+ days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 30+ days ago
desk technician or other customer support role in Tech savvy with working knowledge of office automation products, remote endpoint management tools....
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service...
Help Desk Coordinator Full Time
- Auburn, NY (23 miles from Syracuse, NY)
- 45+ days ago
- Auburn, NY (23 miles from Syracuse, NY)
- 45+ days ago
Desk Coordinator - Full Time Job Title: Desk Coordinator - Full Time Job Description: ACH is a not-for-profit, 99-bed acute care facility located in Auburn, New York. As the sole provider of acute...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Demographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Syracuse, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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