Help Desk Technician Jobs in Schenectady, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Technician (NY HELPS)
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
Desk Technician Trainee (BOCES) mature to Help Desk Technician (BOCES) without further examination....
Network Support Analyst/Network Engineer/SME
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
Job Description: Tier 2 Network Support Analyst Position Overview The Tier 2 Network Support Analyst is responsible for providing advanced troubleshooting and support for network systems. This...
Desktop Support Analyst I, St. Peters Hospital, Albany, NY
- Albany, NY (8 miles from Schenectady, NY)
- 8 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 8 days ago
. + Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. + HP Desktop and Laptop Certification preferred. + Experience...
Desktop Support Analyst I, St. Peter's Hospital, Albany, NY
- Albany, NY (8 miles from Schenectady, NY)
- 9 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 9 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 11 days ago
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 11 days ago
systems and hardware including Windows OS, O365, and Azure Salary Range$105,000 to $125,000 (Based on experience) Fusco Personnel takes great pride in successfully matching talent and culture for our...
- Troy, NY (18 miles from Schenectady, NY)
- 11 days ago
- Troy, NY (18 miles from Schenectady, NY)
- 11 days ago
Desktop Technician Troy, New York, United States | Posted: 4/8/2025 Position: Desktop Technician Location :Troy, NY 12180 Duration: 12 months contract to perm Pay Rate: $22.86/hr on w2 5% driving...
- Albany, NY (8 miles from Schenectady, NY)
- 12 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 12 days ago
Job Title: IT Specialist- Mid Level Position Duration: 12 months Location: Albany, NY (Onsite) Mandatory Qualification: 36 Months experience on Helpdesk duties, taking calls and dealing with...
Job Type Full-time Description Life at Healthy Alliance At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Latham, NY (9 miles from Schenectady, NY)
- 13 days ago
- Latham, NY (9 miles from Schenectady, NY)
- 13 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
ON-SITE - A+ certified Desktop Support Specialist - HBITS-06-13930
- East Greenbush, NY (20 miles from Schenectady, NY)
- 15 days ago
- East Greenbush, NY (20 miles from Schenectady, NY)
- 15 days ago
systems 60 months experience working with Microsoft Office Suite including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio 60 months experience supporting and troubleshooting...
Computer Support Specialist - Information Technology Services
- Albany, NY (8 miles from Schenectady, NY)
- 18 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 18 days ago
Experience troubleshooting and resolving common problems with operating systems (Windows, macOS, Linux)....
IT Support Technician 1 (Competitive) - District Wide
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 19 days ago
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 19 days ago
systems; Reports non-repairable equipment to vendor and obtains replacements; Moves information technology equipment to various locations as necessary; Supplies substitute information technology equipment...
- Green Island, NY (13 miles from Schenectady, NY)
- 20 days ago
- Green Island, NY (13 miles from Schenectady, NY)
- 20 days ago
The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the...
Contingent Workforce Support Specialist
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
CAI Contingent Workforce Support Specialist in Albany , New York Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent...
- Albany, NY (8 miles from Schenectady, NY)
- 45+ days ago
- Albany, NY (8 miles from Schenectady, NY)
- 45+ days ago
Employment Type: Full time Shift: Day Shift Description: Performs regular, routine maintenance activities including replacing computer equipment, keyboards, mice, monitors, and other hardware...
Demographic Data for Schenectady, NY
Moving to Schenectady, NY? Find some basic demographic data about Schenectady, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Schenectady, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Schenectady, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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