Help Desk Technician Jobs in Rochester, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
There is an immediate opening for a Student Help Desk Coordinator in the East Irondequoit Central School District at East Irondequoit Middle School. This is an 8-hour per day position and the work...
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...
desk support, Systems support If you would like to learn more, please apply!...
- Webster, NY (9 miles from Rochester, NY)
- 4 days ago
- Webster, NY (9 miles from Rochester, NY)
- 4 days ago
Openings as of 382025 Help Desk Assistant JobID: 3325 Position Type: Technology Date Posted: 362025 Location: Building & Grounds Date Available: 03242025 Closing Date: 03152025 WEBSTER CENTRAL...
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Technical Support Specialist II (M - F 11:00 am - 7:30 p.m. ET)
- Rochester, NY
- 8 days ago
- Rochester, NY
- 8 days ago
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
Technical Support Specialist II (Tu Fr 10:30 19:00 ET, Sa - 8:00 16:30 ET)
- Rochester, NY
- 8 days ago
- Rochester, NY
- 8 days ago
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
IT Service Desk Technician DePaul - 3.1 Rochester, NY Job Details Full-time $21.00 - $21.30 an hour 2 days ago Benefits 403(b) matching Paid holidays Health insurance Dental insurance Paid time...
systems....
Strong knowledge of computer hardware, software, and operating systems....
- Pittsford, NY (8 miles from Rochester, NY)
- 18 days ago
- Pittsford, NY (8 miles from Rochester, NY)
- 18 days ago
Unlock Your Potential as a Technical Support Specialist at PDS Tech Commercial Where Your Expertise Drives Innovation and Solutions in Pittsford, NY! Technical Support Specialist Start: ASAP...
systems (Linux, Windows, ) with knowledge in server systems and networking- ethernet, routers and switches, servers, SNMP, fiber optics, a plusStrong verbal and written communication skills to deliver...
Lead Analyst - Database Support Department: Infrastructure Middleware & DB Reports to: Supervisor - Infrastructure Middleware & DB Location: In Office, Augusta ME, Orange CT, Rochester NY, Vestal...
Responsibilities: Migrate 32-bit operating systems and applications to a 64bit environment through virtualization, hardware and/or software upgrades....
Responsibilities: Migrate 32-bit operating systems and applications to a 64bit environment through virtualization, hardware and/or software upgrades....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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