Help Desk Technician Jobs in East Syracuse, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Skill with supporting operating systems, includingWindows 10/11,Active Directory,iOS, and Mac OS. Experienceproviding desktop support in an enterprise environmentpreferred....
desk technician or other customer support role in Tech savvy with working knowledge of office automation products, remote endpoint management tools....
- Syracuse, NY (6 miles from East Syracuse, NY)
- 27 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 27 days ago
Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so,...
Senior Software Support Engineer
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so,...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
IT Support Analyst (On-site) (OOJ - 33504) 25-28 / US Dollars / Hourly NPAworldwide Recuitment Network update Last updated: Mar/05/2025 Job Description Please no 3rd parties or C2C. Must be a US...
IT Support Technician (Contract)
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
IT Support Technician (Contract) (OOJ - 33515) 25-28 / US Dollars / Hourly NPAworldwide Recuitment Network update Last updated: Mar/06/2025 Job Description Please no 3rd parties or C2C. Must be a...
- Liverpool, NY (8 miles from East Syracuse, NY)
- 60+ days ago
- Liverpool, NY (8 miles from East Syracuse, NY)
- 60+ days ago
The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for East Syracuse, NY
Moving to East Syracuse, NY? Find some basic demographic data about East Syracuse, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in East Syracuse, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in East Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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