Help Desk Technician Jobs in Buffalo, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Depew, NY (9 miles from Buffalo, NY)
- 4 days ago
- Depew, NY (9 miles from Buffalo, NY)
- 4 days ago
DePaul IT Service Desk Technician in Depew , New York Overview The Service Desk Technician is an internal support role that monitors and responds to day-to-day technical support requests across...
Acara Solutions Support Help Desk Technician in Buffalo , New York Description Acara Solutions is seeking a Support Help Desk Technician in Buffalo, NY!...
Technical Support Specialist III
- Grand Island, NY (8 miles from Buffalo, NY)
- 6 days ago
- Grand Island, NY (8 miles from Buffalo, NY)
- 6 days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The HPLC/IC Technical Support Specialist III responsibilities include building an outstanding experience for new...
- Amherst, NY (10 miles from Buffalo, NY)
- 7 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 7 days ago
Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services...
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
at YOH in Buffalo, New York, United States Job Description Onsite-Desktop Support Technician Category: Information Technology Employment Type: Contract Reference: BH-382653 IT Desktop Support...
Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly....
system, or general application software installation problems; coordinates internal and external staff and equipment to insure timely and accurate installations; identifies needs and assesses the scope...
Customer Service/Technical Support Representative, Hybrid (NA) - Canada
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 27 days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 27 days ago
Job Title: Customer Service/Technical Support Representative, Hybrid (NA) - Canada Job Description The Customer Service / Technical Support Representative interfaces with customers via...
Remote Work- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
Description The Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides...
Senior IT Operations and Support Specialist
- Buffalo, NY (1 mile from Buffalo, NY)
- 30+ days ago
- Buffalo, NY (1 mile from Buffalo, NY)
- 30+ days ago
Richs, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products...
- Getzville, NY (11 miles from Buffalo, NY)
- 30+ days ago
- Getzville, NY (11 miles from Buffalo, NY)
- 30+ days ago
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
- Getzville, NY (11 miles from Buffalo, NY)
- 30+ days ago
- Getzville, NY (11 miles from Buffalo, NY)
- 30+ days ago
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
systems skills General to advanced technical skills Excellent customer service skills Experience supporting senior-level staff within an organization Knowledge of audio and video conferencing systems...
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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