Help Desk Technician Jobs in Buffalo, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Microcomputer Technical Support Specialist 0425-0007
- West Seneca, NY (3 miles from Buffalo, NY)
- 1 day ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 1 day ago
systems....
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
IT Technical Support & Info Helpdesk
- Williamsville, NY (10 miles from Buffalo, NY)
- 13 days ago
- Williamsville, NY (10 miles from Buffalo, NY)
- 13 days ago
systems extremely valuable. * Fundamental Networking & troubleshooting knowledge and experience; LAN/WAN, Vpn, Wireless networking technologies * Backup & Recovery of data * Familiarity/Experience...
Handles problems that the first-tier help desk support is unable to resolve....
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
The Help Desk Technician will support our client's employees, computer hardware and software, which supports the mission, vision and values of the Company....
You will join the Evaluated Pricing Support group in charge of solving any questions on LSEG Evaluated Pricing raised by our clients from all regions (Asia, Americas, EMEA). Evaluated pricing...
Electronics Technology Assistant Professor
- Sanborn, NY (17 miles from Buffalo, NY)
- 30+ days ago
- Sanborn, NY (17 miles from Buffalo, NY)
- 30+ days ago
Position Information Position Title Electronics Technology Assistant Professor Position Category Faculty Position Status 10 Month FLSA Exempt Advertised Salary $69,992 Department Business & STEM...
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
Support Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
This includes the selection of all Hardware (Laptops, Desktops, Monitors & Accessories) and Operating Systems used in the environment....
Overview: Provides tactical and technical support to Human Resources (HR) employees. Serves as the first point of contact for inquiries relative to HR systems. Reviews, conducts research, tests,...
- Depew, NY (9 miles from Buffalo, NY)
- 30+ days ago
- Depew, NY (9 miles from Buffalo, NY)
- 30+ days ago
DePaul IT Service Desk Technician in Depew , New York Overview The Service Desk Technician is an internal support role that monitors and responds to day-to-day technical support requests across...
Acara Solutions Support Help Desk Technician in Buffalo , New York Description Acara Solutions is seeking a Support Help Desk Technician in Buffalo, NY!...
- Amherst, NY (10 miles from Buffalo, NY)
- 45+ days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 45+ days ago
Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services...
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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