Help Desk Technician Jobs in Albuquerque, NM
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms....
Here are some key skills and experience that will help you be successful in the first six months: Experience in modern versions of Microsoft Windows, Apple Operating Systems, and mobile device operating...
Should be trained in the prevailing operating system(s) & hardware systems used at the client site....
Desktop Support Technician needed to support a Windows / O365 environment, setting up and deleting accounts, prepping equipment, etc. Tier 1 & Tier 2 levels and should be able to hit the ground...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Overview Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower...
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
Position Summary The Help Desk Technician I will be the first tier level of support....
Solid understanding of computer hardware, Microsoft Windows operating systems, Android OS, iOS, and common software applications. Experience with Microsoft Office 365 suite....
Overview Position: Senior Help Desk Specialist Location: Albuquerque, NM Salary Range: $23.85 - $28.85 per hour Clearance: Clearable to Q Our department has a mission to deliver next-generation...
Responsibilities & Qualifications RESPONSIBILITIES Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required Installation,...
Overview Edgewater Federal Solutions is seeking Senior End User Support Specialist who can work on both classified and unclassified machines in a highly secure area. The work will be entirely...
Overview Edgewater Federal Solutions is seeking a Senior Help Desk Specialist to support the IT program at a major national laboratory. Our department has a mission to deliver next-generation...
IT Support Tech 1 (req32698) University of New Mexico in Albuquerque, NM Apply Now Type: Full-Time Salary: Hourly: $18.09 - $23.58 Posted: 03/07/2025 Category: IT Support and Training Requisition...
Overview Edgewater Federal Solutions is seeking a Classified Help Desk Technician to support the IT program at a major national laboratory....
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
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Salary for Help Desk Technician Jobs in Albuquerque, NM
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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