Help Desk Technician Jobs in Troy, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Northville, MI (24 miles from Troy, MI)
- 2 hours ago
- Northville, MI (24 miles from Troy, MI)
- 2 hours ago
Vaco is seeking a Desktop Support Specialist II that will be responsible for troubleshooting hardware, software, and networking issues for our client. Responsibilities: Serve as the initial...
- Detroit, MI (18 miles from Troy, MI)
- 22 hours ago
- Detroit, MI (18 miles from Troy, MI)
- 22 hours ago
Ideal candidates for this position will be located in the greater Detroit, Michigan area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and...
Epic Certified Willow Inpatient Support Specialist
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....
Information Technology - Client Services - Help Desk 1
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
- Lake Orion, MI (10 miles from Troy, MI)
- 1 day ago
- Lake Orion, MI (10 miles from Troy, MI)
- 1 day ago
Start Date: ASAP Position Summary: To provide management of the PowerSchool system, including instruction and advice to PowerSchool end-users and coordination among all PowerSchool users....
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
systems Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of network fundamentals including Wi-Fi connectivity and basic troubleshooting...
Desktop Technician/Network Apprentice
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
Position Type: Technology Date Posted: 3/11/2025 Location: Wayne RESA Education Center Date Available: ASAP Closing Date: 03/31/25, or Until Filled District: Wayne County RESA ...
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Help Desk Technician (On-site)
- Madison Heights, MI (7 miles from Troy, MI)
- 2 days ago
- Madison Heights, MI (7 miles from Troy, MI)
- 2 days ago
Help Desk Technician (On-site) Job Code Number 277871698 Job Description Job Description Be part of our future!...
Senior Technical Support Specialist
- Waterford Township, MI (13 miles from Troy, MI)
- 2 days ago
- Waterford Township, MI (13 miles from Troy, MI)
- 2 days ago
Oakland Schools Senior Technical Support Specialist in Waterford , Michigan IN THIS ROLE: Ready to take the next steps in your tech career? This exciting opportunity will guide a team of Technical...
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Entry Level Support Specialist
- Pontiac, MI (8 miles from Troy, MI)
- 5 days ago
- Pontiac, MI (8 miles from Troy, MI)
- 5 days ago
United Wholesale Mortgage (UWM) is America's #1 mortgage lender and we're looking to fill an immediate need for Mortgage Operations Specialists. MUST KNOW This is an 8-hour shift, Monday - Friday...
- Keego Harbor, MI (9 miles from Troy, MI)
- 6 days ago
- Keego Harbor, MI (9 miles from Troy, MI)
- 6 days ago
un COMPUTER TECHNICIAN (KEEGO HARBOR) 3231 Orchard Lake Rd compensation: Determined upon interview employment type: job title: Service Technician Looking for a FULL TIME basic computer technician...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Troy, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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