Help Desk Technician Jobs in Michigan
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
SUMMARY: The Part B Supervisor is responsible for the management of staff responsible for answering provider and member calls. This position is responsible for ensuring BCBSM Medicare Advantage...
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Technical Support - Department of Veterans Affairs Medical Center
- Iron Mountain, MI
- 1 day ago
- Iron Mountain, MI
- 1 day ago
As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role, you will be deploying, imaging, and setting up equipment (PCs,...
Previous help desk support experience strongly desired; remote help desk support experience preferred. Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS....
Handles problems that the first-tier of help desk support is unable to resolve....
Desktop Support Specialist Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and...
Desktop Support Specialist Intermediate / Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
University of Michigan Health-West (Formally Metro Health) is looking for a Service Desk Technician. Service Desk Technician understands the strategic vision of Metro Health and Information...
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Desktop Support Specialist Intermediate / Associate
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software Knowledge of LAN and WAN architecture and operations Knowledge of...
Desktop Support Specialist Senior University of Michigan - Ann Arbor
- Ann Arbor, MI
- 3 days ago
- Ann Arbor, MI
- 3 days ago
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
Windows 11 PC Deployment / IT Desktop Support Technician
- Saint Joseph, MI
- 3 days ago
- Saint Joseph, MI
- 3 days ago
Skills: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops/desktops and deploying...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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