Help Desk Technician Jobs in Grand Rapids, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Intern**Requisition ID:** Requisition ID: 2323**Location:** Grand Rapids, MI, US**Position Type:** Regular Part-Time**Job Description:****Etna Supply is hiring a Help Desk Intern!**Are...
University of Michigan Health-West (Formally Metro Health) is looking for a Service Desk Technician. Service Desk Technician understands the strategic vision of Metro Health and Information...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
Technical Support Specialist Systems (Tier 2)
- Grand Rapids, MI
- 11 days ago
- Grand Rapids, MI
- 11 days ago
Experience with VMWare, and Windows Server/Linux Operating Systems. Experience working with backup and disaster recovery platforms....
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Epic Orders/ClinDoc/ASAP Support Specialist
- Grand Rapids, MI
- 19 days ago
- Grand Rapids, MI
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
IT Support Technician - Temporary Summer Job
- Grand Rapids, MI
- 20 days ago
- Grand Rapids, MI
- 20 days ago
Job Type Full-time Description Pay Range: $18/hr - $22/hr Temporary job through the Summer! Summary: The primary focus of this position is to provide first level technical support to all...
Job Type Full-time Description Pay Range: $16/hr - $20/hr Internship through the Summer! Summary: The primary focus of this position is to provide first level technical support to all...
- Rockford, MI (14 miles from Grand Rapids, MI)
- 27 days ago
- Rockford, MI (14 miles from Grand Rapids, MI)
- 27 days ago
Current employees, please apply in Workday. Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately...
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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