Help Desk Technician Jobs in Ann Arbor, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Previous help desk support experience strongly desired; remote help desk support experience preferred. Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS....
Desktop Support Specialist Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and...
Desktop Support Specialist Intermediate / Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Desktop Support Specialist Intermediate / Associate
- Ann Arbor, MI
- 3 days ago
- Ann Arbor, MI
- 3 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
Desktop Support Specialist Senior University of Michigan - Ann Arbor
- Ann Arbor, MI
- 3 days ago
- Ann Arbor, MI
- 3 days ago
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
Technical Support Analyst Intermediate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 8 days ago
- Ann Arbor, MI
- 8 days ago
systems and software....
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 9 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 9 days ago
Only qualified Technical Support Analyst candidates located near the Plymouth, MI area to be considered due to the position requiring an onsite presence*** Education: Bachelors degree (accredited)...
systems and software....
ATM & Security Support Specialist
- Brighton, MI (21 miles from Ann Arbor, MI)
- 15 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 15 days ago
Install, configure, and update ATM, TCR, and DVR/Camera software, including operating systems, Firmware, and application software....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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