Help Desk Technician Jobs in Massachusetts
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating...
The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams....
un Part Time IT Support Role (Westborough) compensation: $25-$35/hr employment type: job title: Part Time IT Support Role I'm currently working with a fortune 300 home building company and they...
Summer Season Office Support Specialist II - Pool and Waterfront Safety Bureau 2025
- MA
- 12 hours ago
- MA
- 12 hours ago
About the Department of Conservation and Recreation: The Department of Conservation and Recreation manages one of the largest and most diverse state parks systems in the nation and protects and...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our...
IT Support Engineer, VIP Massachusetts Institute of Technology (MIT)
- Cambridge, MA
- 17 hours ago
- Cambridge, MA
- 17 hours ago
Posting Description IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project...
Job Title: Production Support Engineer Location: Boston, MA Duration: 12-Month Contract Position Overview: We are seeking a Production Support Engineer to manage daily production support for both...
Job description: Technical/Functional Skills iLab, Samplemanager LIMS, Empower, TIAMO, SDMA, eWorkbook, GxP, LabVantage. Experience Required 1. Lab Application L2 Level Support experience,...
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Help Desk Technician (124917) Help Desk Technician - (124917) Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that...
Salesforce Support Specialist eEquals Cambridge, Massachusetts Responsibilities:Manage the eEquals Salesforce instance, including user setup, security settings, and data integrity.Configure and...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $79,600 a year Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision...
Description Responsibilities: Provide technical support to worldwide customers and partners using all methods of communication. Troubleshoot to full resolution of issues within the Tufin suite and...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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