Help Desk Technician Jobs in Westborough, MA

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 45 Jobs

Desktop Engineer

  • Westborough, MA
  • 1 day ago
  • Westborough, MA
  • 1 day ago

The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams....

Part Time IT Support Role

  • Westborough, MA
  • 1 day ago
  • Westborough, MA
  • 1 day ago

un Part Time IT Support Role (Westborough) compensation: $25-$35/hr employment type: job title: Part Time IT Support Role I'm currently working with a fortune 300 home building company and they...

Help Desk Technician

  • Newton, MA (22 miles from Westborough, MA)
  • 2 days ago
  • Newton, MA (22 miles from Westborough, MA)
  • 2 days ago

Help Desk Technician (124917) Help Desk Technician - (124917) Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that...

Hardware Support Engineer, MSP CX

  • Westborough, MA
  • 4 days ago
  • Westborough, MA
  • 4 days ago

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...

IT Desktop Support Technician

  • Littleton, MA (19 miles from Westborough, MA)
  • 5 days ago
  • Littleton, MA (19 miles from Westborough, MA)
  • 5 days ago

Job Posting Start Date 03-06-2025 Job Posting End Date 04-14-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...

Technical Support Specialist (Electro\/Mechanical)

  • Oxford, MA (16 miles from Westborough, MA)
  • 5 days ago
  • Oxford, MA (16 miles from Westborough, MA)
  • 5 days ago

Our client is currently seeking a Technical Support Specialist (Electro/Mechanical) Job Title: Technical Support Specialist Location: Marlborough, MA Type: Full-time, Permanent Salary: $30 per...

Sr. Safety Support Engineer, RSE

  • Westborough, MA
  • 6 days ago
  • Westborough, MA
  • 6 days ago

Amazon Robotics designs, manufactures and implements technologies within operations centers at the heart of Amazons core business. We are seeking exceptional and self-motivated individuals to...

Windows Desktop Support Specialist!

  • Lexington, MA (24 miles from Westborough, MA)
  • 6 days ago
  • Lexington, MA (24 miles from Westborough, MA)
  • 6 days ago

Develop and design core operating system builds. Set up administrator and service accounts, manage active directories, and document systems....

IT Client Support Specialist Tufts University

  • Grafton, MA (5 miles from Westborough, MA)
  • 6 days ago
  • Grafton, MA (5 miles from Westborough, MA)
  • 6 days ago

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...

HR Helpdesk Specialist

  • Framingham, MA (9 miles from Westborough, MA)
  • 7 days ago
  • Framingham, MA (9 miles from Westborough, MA)
  • 7 days ago

Overview HealthDrive is seeking an HR Helpdesk Specialist to join our team! The HR Helpdesk Specialist will serve as the first point of contact for all HR-related inquiries, providing high-quality...

Field Deskside Support Engineer

  • Worcester, MA (9 miles from Westborough, MA)
  • 7 days ago
  • Worcester, MA (9 miles from Westborough, MA)
  • 7 days ago

Overview NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...

Sales Applications Support Analyst II

  • Milford, MA (8 miles from Westborough, MA)
  • 8 days ago
  • Milford, MA (8 miles from Westborough, MA)
  • 8 days ago

Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...

Field Computer Support Specialist

  • Webster, MA (18 miles from Westborough, MA)
  • 8 days ago
  • Webster, MA (18 miles from Westborough, MA)
  • 8 days ago

Return to Job Search Field Computer Support Specialist If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul's newest Field Computer...

Systems Support Engineer II (Secret Clearance)

  • Lexington, MA (24 miles from Westborough, MA)
  • 13 days ago
  • Lexington, MA (24 miles from Westborough, MA)
  • 13 days ago

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together...

IT Support/Dev OPS engineer

  • Lexington, MA (24 miles from Westborough, MA)
  • 16 days ago
  • Lexington, MA (24 miles from Westborough, MA)
  • 16 days ago

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Genedata, one of Danahers 15+ operating companies,...

Demographic Data for Westborough, MA

Moving to Westborough, MA? Find some basic demographic data about Westborough, MA below.


Local
National
21,567
934
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk Technician Interview MCQ
Are you ready to ace your IT Help Desk Technician interview? This comprehensive practice test is designed to help you prepare with over 150+ real-world questions and detailed explanations covering...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Title Synonyms

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Salary for Help Desk Technician Jobs in Westborough, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in Westborough, MA offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Westborough, MA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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