Help Desk Technician Jobs in North Reading, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Advanced Technical Support Specialist
- Boston, MA (15 miles from North Reading, MA)
- 15 hours ago
- Boston, MA (15 miles from North Reading, MA)
- 15 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Boston, MA (15 miles from North Reading, MA)
- 15 hours ago
- Boston, MA (15 miles from North Reading, MA)
- 15 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Tier 1 Overnight Help Desk Support
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company!...
Remote Work- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role...
Intern - Helpdesk Support (Westford, MA)
- Westford, MA (18 miles from North Reading, MA)
- 1 day ago
- Westford, MA (18 miles from North Reading, MA)
- 1 day ago
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
- Wilmington, MA (4 miles from North Reading, MA)
- 2 days ago
- Wilmington, MA (4 miles from North Reading, MA)
- 2 days ago
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection...
Customer service/Help desk Analyst REMOTE
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
Customer Service/Help Desk AnalystJob Type: Part-timeLocation: Boston, MASalary Range: $25 to $33 per hourJob Overview:As a Customer Service/Help Desk Analyst at Ernst & Young, you will be...
Remote WorkIT Production Support Engineer
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
Python Understanding of Microsoft Operating Systems and Active Directory Deep Understanding of File Transfer architecture and orchestration Critical thinker with the confidence to successfully identify...
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
- Boston, MA (15 miles from North Reading, MA)
- 2 days ago
BAIN CAPITAL OVERVIEW With approximately $185 billion of assets under management, Bain Capital is one of the worlds leading private investment firms. We create lasting impact for our investors,...
- Boxborough, MA (22 miles from North Reading, MA)
- 2 days ago
- Boxborough, MA (22 miles from North Reading, MA)
- 2 days ago
The Help Desk Technician is the IT Operations team's first line of support....
- Boston, MA (15 miles from North Reading, MA)
- 3 days ago
- Boston, MA (15 miles from North Reading, MA)
- 3 days ago
systems Knowledge of the methods of general reporting The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role....
- Wilmington, MA (4 miles from North Reading, MA)
- 3 days ago
- Wilmington, MA (4 miles from North Reading, MA)
- 3 days ago
IT Support Technician needed ASAP for a 1+ month contract position in Wilmington, MA! ****Position has very good potential to extend.**** Job Summary: We are seeking a motivated Level 1 IT Support...
- Andover, MA (6 miles from North Reading, MA)
- 3 days ago
- Andover, MA (6 miles from North Reading, MA)
- 3 days ago
Job Title: Helpdesk Location: Andover, MA Pay: $25-30/hr Company Summary: Our client is a proven leader in information technology, innovative strategic technical planning, and program management...
- Boston, MA (15 miles from North Reading, MA)
- 4 days ago
- Boston, MA (15 miles from North Reading, MA)
- 4 days ago
Provide support for operating system drivers, software, and firmware....
- Boston, MA (15 miles from North Reading, MA)
- 4 days ago
- Boston, MA (15 miles from North Reading, MA)
- 4 days ago
**Hybrid | Boston, MA** Our client is seeking a skilled and experienced Office 365 Support Engineer to join their IT team. The ideal candidate will have a strong background in deploying and...
Demographic Data for North Reading, MA
Moving to North Reading, MA? Find some basic demographic data about North Reading, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in North Reading, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Reading, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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