Help Desk Technician Jobs in Franklin, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Woonsocket, RI (7 miles from Franklin, MA)
- 1 day ago
- Woonsocket, RI (7 miles from Franklin, MA)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
Description Cloud Support Engineers at MEDITECH provision resources in the public cloud through the use of coding and scripting tools. You will work closely with our Cloud Architects and will be...
Desktop Support Technician - Windows
- Bridgewater, MA (23 miles from Franklin, MA)
- 5 days ago
- Bridgewater, MA (23 miles from Franklin, MA)
- 5 days ago
Must have reliable personal transportation (Automobile) Basic Qualifications: Minimum 2 years of IT experience Minimum 2 years working knowledge of Windows operating system environment....
Business Operations Support Specialist
- Cumberland, RI (9 miles from Franklin, MA)
- 7 days ago
- Cumberland, RI (9 miles from Franklin, MA)
- 7 days ago
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA (16 miles from Franklin, MA)
- 7 days ago
- Westborough, MA (16 miles from Franklin, MA)
- 7 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
Senior Support Engineer At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. Weve built our mission-driven company on the idea that...
Computer Teacher and IT Support
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
Reports to: Associate Head of School or designee The Woodward School for Girls has been educating and empowering young women in grades 6-12 since 1894. Centrally located in downtown Quincy, MA,...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Cambridge, MA (24 miles from Franklin, MA)
- 9 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 9 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (7 miles from Franklin, MA)
- 9 days ago
- Milford, MA (7 miles from Franklin, MA)
- 9 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
Data Entry Clerk / Help Desk Technician
- Cambridge, MA (24 miles from Franklin, MA)
- 10 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 10 days ago
**Job Overview:**As a Data Entry Clerk / Help Desk Technician, you will be responsible for accurately entering and maintaining patient information in our database system....
Remote Work- Cambridge, MA (24 miles from Franklin, MA)
- 11 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 11 days ago
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
- Marlborough, MA (19 miles from Franklin, MA)
- 12 days ago
- Marlborough, MA (19 miles from Franklin, MA)
- 12 days ago
Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software....
- Canton, MA (16 miles from Franklin, MA)
- 12 days ago
- Canton, MA (16 miles from Franklin, MA)
- 12 days ago
Platform Support Engineer Canton, MA, United States and 1 more (Hybrid) JOB DESCRIPTION Locations: Canton, MA or Jersey City, NJ (Hybrid) In this position, you'll be based in one of the above...
Remote WorkDemographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Franklin, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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