Help Desk Technician Jobs in Braintree, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Advanced Technical Support Specialist
- Boston, MA (11 miles from Braintree, MA)
- 17 hours ago
- Boston, MA (11 miles from Braintree, MA)
- 17 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Boston, MA (11 miles from Braintree, MA)
- 17 hours ago
- Boston, MA (11 miles from Braintree, MA)
- 17 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Tier 1 Overnight Help Desk Support
- Boston, MA (11 miles from Braintree, MA)
- 1 day ago
- Boston, MA (11 miles from Braintree, MA)
- 1 day ago
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company!...
Remote Work- Boston, MA (11 miles from Braintree, MA)
- 1 day ago
- Boston, MA (11 miles from Braintree, MA)
- 1 day ago
An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role...
Customer service/Help desk Analyst REMOTE
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
Customer Service/Help Desk AnalystJob Type: Part-timeLocation: Boston, MASalary Range: $25 to $33 per hourJob Overview:As a Customer Service/Help Desk Analyst at Ernst & Young, you will be...
Remote WorkIT Production Support Engineer
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
Python Understanding of Microsoft Operating Systems and Active Directory Deep Understanding of File Transfer architecture and orchestration Critical thinker with the confidence to successfully identify...
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
- Boston, MA (11 miles from Braintree, MA)
- 2 days ago
BAIN CAPITAL OVERVIEW With approximately $185 billion of assets under management, Bain Capital is one of the worlds leading private investment firms. We create lasting impact for our investors,...
- Canton, MA (6 miles from Braintree, MA)
- 2 days ago
- Canton, MA (6 miles from Braintree, MA)
- 2 days ago
Description Cloud Support Engineers at MEDITECH provision resources in the public cloud through the use of coding and scripting tools. You will work closely with our Cloud Architects and will be...
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
- Boston, MA (11 miles from Braintree, MA)
- 3 days ago
systems Knowledge of the methods of general reporting The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role....
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
Provide support for operating system drivers, software, and firmware....
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
- Boston, MA (11 miles from Braintree, MA)
- 4 days ago
**Hybrid | Boston, MA** Our client is seeking a skilled and experienced Office 365 Support Engineer to join their IT team. The ideal candidate will have a strong background in deploying and...
- Hanover, MA (9 miles from Braintree, MA)
- 4 days ago
- Hanover, MA (9 miles from Braintree, MA)
- 4 days ago
Knowledge of desktop operating systems such as Windows 10 and macOS. Exposure to Linux is desirable. Experience with mobile systems such as iOS and Android is preferred....
Help Desk Intern - Summer 2025
- Boston, MA (11 miles from Braintree, MA)
- 5 days ago
- Boston, MA (11 miles from Braintree, MA)
- 5 days ago
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
Help Desk Support Technician I
- Somerville, MA (13 miles from Braintree, MA)
- 5 days ago
- Somerville, MA (13 miles from Braintree, MA)
- 5 days ago
Job Summary The Opportunity Help Desk Support Technician I, MGB Digital The MGB Digital Support Technician Team is growing!...
- Boston, MA (11 miles from Braintree, MA)
- 5 days ago
- Boston, MA (11 miles from Braintree, MA)
- 5 days ago
The IT Support Engineer plays an integral role in maintaining operations of our IT services and productivity of our end users. The IT Support Engineer will be actively involved in both daily...
Demographic Data for Braintree, MA
Moving to Braintree, MA? Find some basic demographic data about Braintree, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Braintree, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Braintree, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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