Help Desk Technician Jobs in Silver Spring, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA (10 miles from Silver Spring, MD)
- 3 days ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 3 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 9 days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 9 days ago
Desk Technician - MIDS Transform technology into opportunity as a Help Desk Technician with GDIT....
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 16 days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 16 days ago
into opportunity as a Help Desk Technician with GDIT....
Security Support Specialist - TS/SCI w/Poly
- Bethesda, MD (5 miles from Silver Spring, MD)
- 19 days ago
- Bethesda, MD (5 miles from Silver Spring, MD)
- 19 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Senior Enterprise IT Support Officer - Installer
- Herndon, VA (20 miles from Silver Spring, MD)
- 20 days ago
- Herndon, VA (20 miles from Silver Spring, MD)
- 20 days ago
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
Helpdesk Technician - Tier II - TS/SCI w. Polygraph
- Elkridge, MD (18 miles from Silver Spring, MD)
- 25 days ago
- Elkridge, MD (18 miles from Silver Spring, MD)
- 25 days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (10 miles from Silver Spring, MD)
- 30+ days ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 30+ days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
- Washington, DC (9 miles from Silver Spring, MD)
- 30+ days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 30+ days ago
Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...
- Washington, DC (9 miles from Silver Spring, MD)
- 30+ days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 30+ days ago
Desk Support, Microsoft Office, Troubleshooting Certifications: CompTIA Network + - CmpTIA Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician...
Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 30+ days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 30+ days ago
Desk Technician Transform technology into opportunity as a Help Desk Technician I with GDIT....
Help Desk Tech III (TS/SCI w Poly)
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 45+ days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 45+ days ago
Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 90+ days ago
- Annapolis Junction, MD (13 miles from Silver Spring, MD)
- 90+ days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
- Laurel, MD (8 miles from Silver Spring, MD)
- 1 hour ago
- Laurel, MD (8 miles from Silver Spring, MD)
- 1 hour ago
Description Leidos has a new and exciting opportunity for a Hardware Technician in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the...
- Pentagon, DC (10 miles from Silver Spring, MD)
- 2 hours ago
- Pentagon, DC (10 miles from Silver Spring, MD)
- 2 hours ago
We are seeking a P Support Tech to provide comprehensive IT support across Department of Defense or Government Agency Enterprise NIPR and SIPR Networks. The PC Support Tech will be responsible for...
PC Support Technician - Temporary
- Adelphi, MD (2 miles from Silver Spring, MD)
- 2 hours ago
- Adelphi, MD (2 miles from Silver Spring, MD)
- 2 hours ago
Provides technical support for multiple computer platforms, applications, and operating systems. Advises, trains, and assists users on optimum use of equipment and ensures....
Demographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Silver Spring, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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