Help Desk Technician Jobs in Silver Spring, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 395 Jobs

Operations Support Specialist- TS/SCI Eligibility- Arlington, VA

Arlington, VA (10 miles from Silver Spring, MD)
3 days ago

Arlington, VA (10 miles from Silver Spring, MD)
3 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...

Help Desk Technician - MID Shift - TS/SCI

Annapolis Junction, MD (13 miles from Silver Spring, MD)
9 days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
9 days ago

Desk Technician - MIDS Transform technology into opportunity as a Help Desk Technician with GDIT....

Help Desk Technician II- MIDS - TS/SCI with POLY

Annapolis Junction, MD (13 miles from Silver Spring, MD)
17 days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
17 days ago

into opportunity as a Help Desk Technician with GDIT....

Security Support Specialist - TS/SCI w/Poly

Bethesda, MD (5 miles from Silver Spring, MD)
20 days ago

Bethesda, MD (5 miles from Silver Spring, MD)
20 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Senior Enterprise IT Support Officer - Installer

Herndon, VA (20 miles from Silver Spring, MD)
20 days ago

Herndon, VA (20 miles from Silver Spring, MD)
20 days ago

Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...

Helpdesk Technician - Tier II - TS/SCI w. Polygraph

Elkridge, MD (18 miles from Silver Spring, MD)
25 days ago

Elkridge, MD (18 miles from Silver Spring, MD)
25 days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

F-35 Help Desk Specialist Secret clearance

Arlington, VA (10 miles from Silver Spring, MD)
30+ days ago

Arlington, VA (10 miles from Silver Spring, MD)
30+ days ago

May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....

Sr. Desktop Engineer

Washington, DC (9 miles from Silver Spring, MD)
30+ days ago

Washington, DC (9 miles from Silver Spring, MD)
30+ days ago

Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...

Help Desk Technician

Washington, DC (9 miles from Silver Spring, MD)
30+ days ago

Washington, DC (9 miles from Silver Spring, MD)
30+ days ago

Desk Support, Microsoft Office, Troubleshooting Certifications: CompTIA Network + - CmpTIA Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician...

Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly

Annapolis Junction, MD (13 miles from Silver Spring, MD)
30+ days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
30+ days ago

Desk Technician Transform technology into opportunity as a Help Desk Technician I with GDIT....

Help Desk Tech III (TS/SCI w Poly)

Annapolis Junction, MD (13 miles from Silver Spring, MD)
45+ days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
45+ days ago

Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT....

Help Desk Technician - TS/SCI W/ poly

Annapolis Junction, MD (13 miles from Silver Spring, MD)
90+ days ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
90+ days ago

Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....

Technical Support Tech

Herndon, VA (20 miles from Silver Spring, MD)
1 hour ago

Herndon, VA (20 miles from Silver Spring, MD)
1 hour ago

Additional Skills: 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience....

IT Field Support Specialist

Washington, DC (9 miles from Silver Spring, MD)
1 hour ago

Washington, DC (9 miles from Silver Spring, MD)
1 hour ago

ESSENTIAL DUTIES AND RESPONSIBILITIES The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complet e listing of all...

Senior Operations Support Specialist- TS /SCI eligibility- Arlington, VA

Arlington, VA (10 miles from Silver Spring, MD)
1 hour ago

Arlington, VA (10 miles from Silver Spring, MD)
1 hour ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...

View all 395 jobs

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Silver Spring, MD

Local

National

Total Population

307,175

Number of Businesses

5,518

City Size

Large

Help Desk Technician Online Courses and Training Opportunities

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Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

IT Help Desk Technician Interview MCQ

Are you ready to ace your IT Help Desk Technician interview? This comprehensive practice test is designed to help you prepare with over 150+ real-world questions and detailed explanations covering...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Silver Spring, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Silver Spring, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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