Help Desk Technician Jobs in Rockville, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 347 Jobs

Enterprise IT Support Officer Installer

  • Herndon, VA (14 miles from Rockville, MD)
  • 15 days ago
  • Herndon, VA (14 miles from Rockville, MD)
  • 15 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (14 miles from Rockville, MD)
  • 4 days ago
  • Herndon, VA (14 miles from Rockville, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (14 miles from Rockville, MD)
  • 2 days ago
  • Herndon, VA (14 miles from Rockville, MD)
  • 2 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (14 miles from Rockville, MD)
  • 2 days ago
  • Herndon, VA (14 miles from Rockville, MD)
  • 2 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

IT Help Desk NEW

  • Fort Meade, MD (20 miles from Rockville, MD)
  • 8 hours ago
  • Fort Meade, MD (20 miles from Rockville, MD)
  • 8 hours ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Enterprise IT Support Officer - Location Support Center NEW

  • Herndon, VA (14 miles from Rockville, MD)
  • 8 hours ago
  • Herndon, VA (14 miles from Rockville, MD)
  • 8 hours ago

Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...

MyChart Service Desk Agent TEAM 1

  • Washington, DC (14 miles from Rockville, MD)
  • 8 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 8 hours ago

MyChart Service Desk Agent TEAM 1 United States Contract Yes 12774 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

IT Support Technician/Desktop Support

  • Chantilly, VA (21 miles from Rockville, MD)
  • 8 hours ago
  • Chantilly, VA (21 miles from Rockville, MD)
  • 8 hours ago

IT Support Technician/Desktop Support#25-60706 $29.37-$31.78 per hour Chantilly, VA All On-site Job Description Our Client, a Medical Research company, is looking for an IT Support...

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (14 miles from Rockville, MD)
  • 9 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 9 hours ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Desktop Support Specialist 1

  • Columbia, MD (16 miles from Rockville, MD)
  • 9 hours ago
  • Columbia, MD (16 miles from Rockville, MD)
  • 9 hours ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Senior Help Desk Technician

  • Washington, DC (14 miles from Rockville, MD)
  • 13 hours ago
  • Washington, DC (14 miles from Rockville, MD)
  • 13 hours ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations....

Tier II Desktop Support

  • Germantown, MD (8 miles from Rockville, MD)
  • 19 hours ago
  • Germantown, MD (8 miles from Rockville, MD)
  • 19 hours ago

of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...

Help Desk Technician Mid-level - Active Top Secret Required

  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago
  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago

As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....

Mac Desktop Engineer with Jamf and o365

  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago
  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago

Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...

Cloud Technical Support Engineer US Public Sector - 32590

  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago
  • Washington, DC (14 miles from Rockville, MD)
  • 1 day ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Demographic Data for Rockville, MD

Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.

Local
National
144,330
5,793
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Rockville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Rockville, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Rockville, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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