Help Desk Technician Jobs in Frederick, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Germantown, MD (22 miles from Frederick, MD)
- 1 day ago
- Germantown, MD (22 miles from Frederick, MD)
- 1 day ago
of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...
- Germantown, MD (22 miles from Frederick, MD)
- 3 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 3 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
Manager, IT Support Engineering - Support Services
- Frederick, MD
- 8 days ago
- Frederick, MD
- 8 days ago
At Gilead, were creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies...
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 9 days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 9 days ago
systems....
- Gaithersburg, MD (23 miles from Frederick, MD)
- 11 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 11 days ago
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
DETAILS Job Summary: The Client Services Technician supports the end-user computing and telecommunications environments of Calvert Health System. The Client Services Technician provides technical...
- Gaithersburg, MD (23 miles from Frederick, MD)
- 20 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 20 days ago
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people dedicated to our customers' success. We empower our teams, contribute to our communities, and...
Job Description Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft....
Job Description Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick, MD....
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Minimum two (2) years field experience with desktop, mobile and related operating systems troubleshooting and repair....
User Support Specialist - Special Education Augmentative Communication and Technology Team (ACTT)
- Frederick, MD
- 60+ days ago
- Frederick, MD
- 60+ days ago
Familiarity with augmentative communication devices Familiarity with both Windows and Apple devices and operating systems FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER THIS JOB DESCRIPTION...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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