Help Desk Technician Jobs in College Park, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 344 Jobs

Enterprise IT Support Officer Installer

  • Herndon, VA (24 miles from College Park, MD)
  • 16 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 16 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (24 miles from College Park, MD)
  • 6 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 6 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (24 miles from College Park, MD)
  • 4 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (24 miles from College Park, MD)
  • 4 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Office 365 Support Specialist (Applications Support Specialist)

  • Washington, DC (9 miles from College Park, MD)
  • 1 hour ago
  • Washington, DC (9 miles from College Park, MD)
  • 1 hour ago

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides...

Help Desk Technician - remote

  • Alexandria, VA (14 miles from College Park, MD)
  • 21 hours ago
  • Alexandria, VA (14 miles from College Park, MD)
  • 21 hours ago

Help Desk Technician - remote FCC 5060-585 CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team!...

Remote Work

Senior Endpoint and Virtual Desktop Engineer

  • Annapolis, MD (20 miles from College Park, MD)
  • 21 hours ago
  • Annapolis, MD (20 miles from College Park, MD)
  • 21 hours ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Desktop Support Analyst

  • Washington, DC (9 miles from College Park, MD)
  • 21 hours ago
  • Washington, DC (9 miles from College Park, MD)
  • 21 hours ago

Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...

IT Help Desk NEW

  • Fort Meade, MD (10 miles from College Park, MD)
  • 1 day ago
  • Fort Meade, MD (10 miles from College Park, MD)
  • 1 day ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Enterprise IT Support Officer - Location Support Center NEW

  • Herndon, VA (24 miles from College Park, MD)
  • 1 day ago
  • Herndon, VA (24 miles from College Park, MD)
  • 1 day ago

Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...

MyChart Service Desk Agent TEAM 2

  • Washington, DC (9 miles from College Park, MD)
  • 1 day ago
  • Washington, DC (9 miles from College Park, MD)
  • 1 day ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (9 miles from College Park, MD)
  • 1 day ago
  • Washington, DC (9 miles from College Park, MD)
  • 1 day ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Desktop Support Specialist 1

  • Columbia, MD (14 miles from College Park, MD)
  • 1 day ago
  • Columbia, MD (14 miles from College Park, MD)
  • 1 day ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Senior Help Desk Technician

  • Washington, DC (9 miles from College Park, MD)
  • 2 days ago
  • Washington, DC (9 miles from College Park, MD)
  • 2 days ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations....

Tier II Desktop Support

  • Germantown, MD (21 miles from College Park, MD)
  • 2 days ago
  • Germantown, MD (21 miles from College Park, MD)
  • 2 days ago

of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...

Demographic Data for College Park, MD

Moving to College Park, MD? Find some basic demographic data about College Park, MD below.

Local
National
41,699
644
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Technician Jobs in College Park, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in College Park, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in College Park, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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