Help Desk Technician Jobs in Annapolis, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 133 Jobs

Information Technology Support Specialist (TS/SCI w Poly)

  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 4 hours ago
  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 4 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Senior Endpoint and Virtual Desktop Engineer

  • Annapolis, MD
  • 1 day ago
  • Annapolis, MD
  • 1 day ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Advanced Technical Support Specialist

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 1 day ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 1 day ago

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...

IT Help Desk NEW

  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 2 days ago
  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 2 days ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Desktop Support Specialist 1

  • Columbia, MD (23 miles from Annapolis, MD)
  • 2 days ago
  • Columbia, MD (23 miles from Annapolis, MD)
  • 2 days ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Hardware Technician

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 3 days ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 3 days ago

The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...

(MA) Administrative Staff Support Specialist

  • Silver Spring, MD (24 miles from Annapolis, MD)
  • 3 days ago
  • Silver Spring, MD (24 miles from Annapolis, MD)
  • 3 days ago

Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...

PC Network Support Technician

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 3 days ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 3 days ago

Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....

Cloud Support Engineer

  • Elkridge, MD (17 miles from Annapolis, MD)
  • 3 days ago
  • Elkridge, MD (17 miles from Annapolis, MD)
  • 3 days ago

Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....

PC Network Support Technician 1 NEW

  • Baltimore, MD (21 miles from Annapolis, MD)
  • 4 days ago
  • Baltimore, MD (21 miles from Annapolis, MD)
  • 4 days ago

PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...

Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW

  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 4 days ago
  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 4 days ago

Handles problem that the first-tier of help desk support is unable to resolve....

Help Desk/Tester

  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 4 days ago
  • Annapolis Junction, MD (16 miles from Annapolis, MD)
  • 4 days ago

Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...

Onsite Support Specialist

  • Upper Marlboro, MD (19 miles from Annapolis, MD)
  • 5 days ago
  • Upper Marlboro, MD (19 miles from Annapolis, MD)
  • 5 days ago

Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...

Junior Helpdesk Specialist (Secret Clearance)

  • Annapolis, MD
  • 6 days ago
  • Annapolis, MD
  • 6 days ago

We are seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.? As a Helpdesk Specialist, you will be...

Desktop Engineer - Full Scope Poly

  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 6 days ago
  • Fort Meade, MD (13 miles from Annapolis, MD)
  • 6 days ago

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees....

Demographic Data for Annapolis, MD

Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.

Local
National
92,803
3,787
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Annapolis, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Annapolis, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Annapolis, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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