Help Desk Technician Jobs in Aberdeen, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Havre de Grace, MD (4 miles from Aberdeen, MD)
- 2 days ago
- Havre de Grace, MD (4 miles from Aberdeen, MD)
- 2 days ago
Install, configure, and update software and operating systems as needed. Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting....
- Towson, MD (24 miles from Aberdeen, MD)
- 8 days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 8 days ago
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
Help Desk Support Service Specialist - Intermediate TS/SCI required
- Aberdeen, MD
- 9 days ago
- Aberdeen, MD
- 9 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
Associate Customer Support Specialist - IT
- Delta, PA (19 miles from Aberdeen, MD)
- 12 days ago
- Delta, PA (19 miles from Aberdeen, MD)
- 12 days ago
WHO WE ARE As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in...
- Belcamp, MD (2 miles from Aberdeen, MD)
- 12 days ago
- Belcamp, MD (2 miles from Aberdeen, MD)
- 12 days ago
Join Us in Making a Difference in the Lives of Those Defending Our Nation! Why SURVICE? Come join the SURVICE Engineering mission to protect, enhance, and enable those who defend the United...
- Edgewood, MD (6 miles from Aberdeen, MD)
- 15 days ago
- Edgewood, MD (6 miles from Aberdeen, MD)
- 15 days ago
In this mission we provide Tier 1 Help Desk Support. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN....
IT End User Support Analyst II
- Hunt Valley, MD (24 miles from Aberdeen, MD)
- 15 days ago
- Hunt Valley, MD (24 miles from Aberdeen, MD)
- 15 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Desktop Support Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: None Type of...
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 45+ days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 45+ days ago
Desktop Support LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel:...
CAD Support Specialist III - Non-Merit
- Towson, MD (24 miles from Aberdeen, MD)
- 90+ days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 90+ days ago
Regular Schedule: 34 hours per week A Non-Merit vacancy exists in the Office of Information and Technology/911 Operations Support. Non-Merit positions are not classified within the Baltimore...
Demographic Data for Aberdeen, MD
Moving to Aberdeen, MD? Find some basic demographic data about Aberdeen, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Aberdeen, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Aberdeen, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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