Help Desk Technician Jobs in Lexington, KY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
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Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Lexington, KY
- 28 days ago
- Lexington, KY
- 28 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
We are seeking a highly motivated and skilled M365 Operations Support Specialist to join our team at Lexmark. The successful candidate will be responsible for providing Level 2 (L2) support for...
Computer Support Specialist I University of Kentucky
- Lexington, KY
- 45+ days ago
- Lexington, KY
- 45+ days ago
Department Name: 8F000:College of Business and Economics Job Summary: The Gatton College of Business and Economics is seeking a Computer Support Specialist I to provide comprehensive technical...
Help Desk Technician POST NUMBER: 423084 Lexington, KY, US On-Site September 9th, 2024 Software Vaco $ 42000.00 - 47000.00 yearly direct hire Job Description: As a Help Desk Technician, you will be...
Qualifications: Proven experience as a Help Desk Technician or similar role. Strong knowledge of computer systems, mobile devices, and other tech products....
IT Local Technical Support Specialist (Network)
- Versailles, KY (12 miles from Lexington, KY)
- 45+ days ago
- Versailles, KY (12 miles from Lexington, KY)
- 45+ days ago
systems, applications, and protocols Ability to troubleshoot and solve technical problems in a timely and effective manner Excellent communication and interpersonal skills Attention to detail and accuracy...
Demographic Data for Lexington, KY
Moving to Lexington, KY? Find some basic demographic data about Lexington, KY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lexington, KY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lexington, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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