Help Desk Technician Jobs in Overland Park, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The following is the typical progression to hybrid work for new Help Desk technicians, but is subject to change depending on team size, seniority of team members, and user needs at the offices....
Advanced Technical Support Specialist
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Lenexa, KS (8 miles from Overland Park, KS)
- 2 days ago
- Lenexa, KS (8 miles from Overland Park, KS)
- 2 days ago
Must demonstrate proficiency in the use of Microsoft operating systems and Microsoft Office Suite software....
- Kansas City, KS (21 miles from Overland Park, KS)
- 2 days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 2 days ago
Kforce has a client in Kansas City, KS that is seeking a Network Support Specialist with on-site support responsibility for all IT related functions by performing activities pertaining to...
- Kansas City, MO (21 miles from Overland Park, KS)
- 3 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 3 days ago
JOB TITLE: Systems Support Analyst - GIS REQUISITION: FOS00EP DEPARTMENT: Support Services - F&M Service Center, Johnson County Service Center or Topeka General Office LOCATION: Kansas City, MO...
- Shawnee, KS (15 miles from Overland Park, KS)
- 5 days ago
- Shawnee, KS (15 miles from Overland Park, KS)
- 5 days ago
Job Posting Office of Information Technology Services (OITS) Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values...
Help Desk Technician - SY25/26
- Kansas City, KS (21 miles from Overland Park, KS)
- 7 days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 7 days ago
JOB GOAL: The Help Desk Technician provides the first level of support for users of district technology....
IT Support/Service Desk Intern (Hybrid In-Office Schedule)
- Overland Park, KS
- 8 days ago
- Overland Park, KS
- 8 days ago
This internship requires in office presence 3 days per week in our Overland Park, KS location. KEY RESPONSIBILITIES: Preferred Experience To view full details and how to apply, please login or...
systems, hardware, and peripherals Completes administrative tasks in support of Life Time's request management processes (access requests, hardware and software requests) Position Requirements Associate's...
Company Overview Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is...
- Kansas City, MO (21 miles from Overland Park, KS)
- 10 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 10 days ago
Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve...
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
Technical Support Analyst (Th-Su 8pm-6:00am CST)
- Mission, KS (15 miles from Overland Park, KS)
- 12 days ago
- Mission, KS (15 miles from Overland Park, KS)
- 12 days ago
Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...
Remote WorkExperience with different mobile operating systems such as Android and iOS Dependable, trustworthy, good attention to detail, organized and efficient Education Requirements: Bachelor of Science in related...
- Overland Park, KS (8 miles from Overland Park, KS)
- 12 days ago
- Overland Park, KS (8 miles from Overland Park, KS)
- 12 days ago
Experience with different mobile operating systems such as Android and iOS Dependable, trustworthy, good attention to detail, organized and efficient Education Requirements: Bachelor of Science in related...
Demographic Data for Overland Park, KS
Moving to Overland Park, KS? Find some basic demographic data about Overland Park, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Overland Park, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Overland Park, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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