Help Desk Technician Jobs in Lawrence, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Olathe, KS (23 miles from Lawrence, KS)
- 5 hours ago
- Olathe, KS (23 miles from Lawrence, KS)
- 5 hours ago
Overview We are seeking a full-time Technical Support Specialist in our Olathe, KS location. In this role, you will be responsible for providing first level support to end users and responding to...
Good working knowledge using Windows, macOS, or Linux operating systems....
AIG Operations IT Support Services Consultant in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT AIG / ( / ) SME () BAU () / IT BAU Key Relationships (AIG) (AIG) / / Required...
IT Support Services Group Lead University of California, United States about 5 hours ago Location: Lawrence, KANSAS Job Type: FullTime Deadline: ; Lawrence Berkeley National Lab's (LBNL )...
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AIG Operations IT Support Manager in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT / ( / ) SME () BAU () / IT BAU IT Direct Manager Direct Manager BAUPS Key Relationships...
Senior Technical Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
Service Desk Technician Tier II
- Edwardsville, KS (22 miles from Lawrence, KS)
- 30+ days ago
- Edwardsville, KS (22 miles from Lawrence, KS)
- 30+ days ago
JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real...
Demographic Data for Lawrence, KS
Moving to Lawrence, KS? Find some basic demographic data about Lawrence, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lawrence, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lawrence, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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