Help Desk Technician Jobs in West Des Moines, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Des Moines, IA (12 miles from West Des Moines, IA)
- 5 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 5 hours ago
systems, networking and/or hardware required Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills Ability to maintain confidentiality is essential...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 hours ago
Position: IT Service Desk/PC Tech-Mid-Level #4457 Location: Des Moines, IA (Onsite) Contract 6+ Months General IT Help Desk support (primarily phones, meeting room support and walk up)....
Epic Certified Willow Inpatient Support Specialist
- Des Moines, IA (12 miles from West Des Moines, IA)
- 17 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
IS Services & Support Engineer (Des Moines)
- West Des Moines, IA
- 1 day ago
- West Des Moines, IA
- 1 day ago
Division: Des Moines Main Project Location(s): West Des Moines, IA 50266 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family:...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
About this Position Join The Iowa Clinic's IT department! We are now hiring for a full-time Help Desk Specialist. This position will: Work on a number of different computer operations Answer daily...
- Altoona, IA (19 miles from West Des Moines, IA)
- 4 days ago
- Altoona, IA (19 miles from West Des Moines, IA)
- 4 days ago
Network Support Engineer Receive ticket/s Collect part/s Go to rack location listed in ticket Un-cable network switch Remove switch from rack Open switch Locate and replace SSD and DIMM Process...
ERP Software Support Specialist
- Winterset, IA (17 miles from West Des Moines, IA)
- 5 days ago
- Winterset, IA (17 miles from West Des Moines, IA)
- 5 days ago
Agriland FS ERP Software Support Specialist in Winterset , Iowa 421 North 10th Street, Winterset, IA 50273, USA | Full Time AGRILAND FS is looking for a dedicated and knowledgeable individual with...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 6 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 6 days ago
Red River Systems Support Engineer II in Des Moines , Iowa Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
Strong communication skills Experience with VMware products Experience with ServiceNow ticketing system 1-3 years of experience with a ticketing system 1-3 years of experience in help desk support or...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkApply Job Type Full-time Description Service Desk Technician We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and...
Field Technical Support Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 10 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 10 days ago
Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Technical Training Test Equipment Cross-Org Skills Effective Communication Results Orientation...
This position is to support PC Lifecycle hardware refresh, Install software, and migrate client data. We are replacing older computers and will need technicians to contact users, schedule...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
Wilson Language Training Customer Support Specialist in Des Moines , Iowa Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Demographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in West Des Moines, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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