Help Desk Technician Jobs in Iowa
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and youll fit...
. # Required Knowledge, Skills # Experience: In-depth knowledge of Windows desktop operating systems; installation and trouble-shooting....
The IT Help Desk Technician I will provide Level 1 (Diagnostic) application and hardware support to staff, answering emails and phone, entering, and tracking tickets, and monitoring completion....
Information Technology - Desktop Support Analyst
- Marshalltown, IA
- 2 days ago
- Marshalltown, IA
- 2 days ago
MECM, WSUS, CrowdStrike) Active Directory, GPO support Performs without assistance and is recognized as a specialist for: Client Windows Operating Systems 10-11 Korn Ferry Competencies : Competency...
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
Physicians' Clinic of Iowa is seeking to fill a fulltime Computer Support Specialist. This position will interpret problems and provide technical support for computer hardware, software, and...
Skills, Education, and Experience: Knowledge of basic computer hardware and desktop/server Operating Systems Windows. Excellent communication skills with a customer service approach....
systems and Microsoft Office products Strong troubleshooting and problem-solving skills Strong customer-service orientation at all times ccasional travel may be required Must possess demonstrated analytical...
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation and support of...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work. + Must successfully pass a drug screen + Must be a U.S Citizen **Overview** We are seeking a part time **Tier I Help Desk Technician** to provide high quality technical support to our end users....
Remote WorkExperience with operating systems (Windows, MacOS, Linux) and common office software. Familiarity with help desk ticketing systems and remote support tools....
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Main Duties and Responsibilities: + To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications + Swapping out...
Our client is looking to fill Desktop Support Specialist positions in Iowa! Responsibilities: + Provide workstation hardware and Windows OS break-fix support. + Handle asset recovery, tagging, and...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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