Help Desk Technician Jobs in Iowa City, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- North Liberty, IA (9 miles from Iowa City, IA)
- 3 days ago
- North Liberty, IA (9 miles from Iowa City, IA)
- 3 days ago
The IT Help Desk Technician I will provide Level 1 (Diagnostic) application and hardware support to staff, answering emails and phone, entering, and tracking tickets, and monitoring completion....
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 4 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 4 days ago
Physicians' Clinic of Iowa is seeking to fill a fulltime Computer Support Specialist. This position will interpret problems and provide technical support for computer hardware, software, and...
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation and support of...
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
Main Duties and Responsibilities: + To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications + Swapping out...
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
Our client is looking to fill Desktop Support Specialist positions in Iowa! Responsibilities: + Provide workstation hardware and Windows OS break-fix support. + Handle asset recovery, tagging, and...
- Coralville, IA (4 miles from Iowa City, IA)
- 13 days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 13 days ago
Desktop Support Location : 2855 Heartland Dr, Coralville, IA 52241 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines,...
Senior IT Support Consultant Data Center Operations
- Iowa City, IA
- 30+ days ago
- Iowa City, IA
- 30+ days ago
Iowa Health Care department of Health Care Information Systems is seeking a Senior IT Support Consultant to manage the data centers and technology rooms. This position requires 24x7 response to...
Summer Helpdesk Assistant, Information Technology
- Mount Vernon, IA (20 miles from Iowa City, IA)
- 30+ days ago
- Mount Vernon, IA (20 miles from Iowa City, IA)
- 30+ days ago
This full-time position will support the helpdesk in Information Technology. The position will assist with requests received via phone, ticket, and walk-ins. The position will perform essential...
Tier 1 Technical Support Representative (REMOTE IOWA)
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 60+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 60+ days ago
Tier 1 Technical Support Representative (REMOTE IOWA) Aureon Contact Center - 4.1 Cedar Rapids, IA Job Details Full-time Estimated: $34.8K - $42.3K a year 14 hours ago Benefits Health insurance...
Iowa Health Care department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide enterprise scope of AV implementation and operational support of Audio...
Demographic Data for Iowa City, IA
Moving to Iowa City, IA? Find some basic demographic data about Iowa City, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Iowa City, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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