Help Desk Technician Jobs in Iowa City, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems, and software Recent experience developing and implementing technical training and guidance to employees, co-workers and students Experience with employee management, including scheduling,...
Are you skilled in providing high-quality technical support and looking to grow your career in IT? Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical...
Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical...
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
Apply Job Type Full-time Description Service Desk Technician We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and...
- Coralville, IA (4 miles from Iowa City, IA)
- 17 days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 17 days ago
Desktop Support Specialist IT | Coralville, IA | Full Time JOB DESCRIPTION The Desktop Support Specialist position at West Music requires a motivated professional with excellent customer service...
This position provides configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care,...
Tier 1 Technical Support Representative (REMOTE IOWA)
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
Tier 1 Technical Support Representative (REMOTE IOWA) Aureon Contact Center - 4.1 Cedar Rapids, IA Job Details Full-time Estimated: $34.8K - $42.3K a year 14 hours ago Benefits Health insurance...
Position Summary: Iowa Health Care Department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide advanced support, configuration, and installation of...
Iowa Health Care department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide enterprise scope of AV implementation and operational support of Audio...
Demographic Data for Iowa City, IA
Moving to Iowa City, IA? Find some basic demographic data about Iowa City, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Iowa City, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »