Help Desk Technician Jobs in Des Moines, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Engineer Support Engineer Des Moines, IA Support Engineer, Des Moines, IA FACILITY SUPPORT ENGINEER BCforward Des Moines, IA (Onsite) Contractor $40.00 - $45.00/Hour Job Details BCforward is...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Des Moines, IA
- 11 hours ago
- Des Moines, IA
- 11 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- West Des Moines, IA (12 miles from Des Moines, IA)
- 4 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 4 days ago
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work- Urbandale, IA (1 mile from Des Moines, IA)
- 12 days ago
- Urbandale, IA (1 mile from Des Moines, IA)
- 12 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Help Desk Support -Behavioral Health Reporting System
- Des Moines, IA
- 12 days ago
- Des Moines, IA
- 12 days ago
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, portal, or walk-in....
Desktop Support Location : Des Moines IA 50265 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install software,...
Responsibilities: General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support May assist with special projects or off-phone work as experience and team needs...
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in....
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
CAI Contingent Workforce Support Specialist in Des Moines , Iowa Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent...
Telecom and Network Support Specialist
- Johnston, IA (9 miles from Des Moines, IA)
- 21 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 21 days ago
It's an amazing time to be part of our movement to defeat ageism and to enjoy a work environment where team members create thousands of moments of joy! We are continuing to increase the...
EDB Senior Support Engineer II in Des Moines , Iowa A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkService Desk Technician - Bilingual Spanish/English (TIER 1)
- Des Moines, IA
- 28 days ago
- Des Moines, IA
- 28 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Des Moines, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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